Blank Page on installer

Product Support
1

Hi there,



I have a blank page on the installer page.



The error log says “(13)Permission denied: /home/mautic/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable”



.htaccess permissions is 644



Can someone help troubleshoot this with me?



Thanks,



Je

2

Without the help of alanhartless I never would have solved this issue. Thank you Alan.

Here’s what went down:

At first I was looking at the wrong log files for the error.

Alan pointed out that since I am using a cpanel host the fatal errors are recorded in an error_log in the root folder.

The error we discovered was:

“PHP Fatal error: Class ‘PDO’ not found in /home/mautic/public_html/vendor/doctrine/dbal/lib/Doctrine/DBAL/DriverManager.php on line 155”

This required the PDO extension to be installed on the server. Fortunately I had the ability to do this myself. You might need your web hosting company to do this for you.

I installed PDO for mysql. After that I got the installer screen and was off to the races.

3

Hi there,

I have a blank page on the installer page.

The error log says “(13)Permission denied: /home/mautic/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable”

.htaccess permissions is 644

Can someone help troubleshoot this with me?

Thanks,

Je