Mautic Community Forums

Campaign action not triggering


Hi, need help with campaign actions not triggering. Sharing a screenshot of a test campaign I've set up: http://prntscr.com/bmxs3n. Here's what happened.

1. Intro email sent okay as scheduled.
2. Points deducted although the email was not only read but a reply was sent as well.
3. Points not added for opening email.
4. Contact successfully assigned to a new segment.
5. Follow up email not sent. This is set to be triggered by opening the intro email.


Thanks for any help.

Vic

Hi, any clue on what I should be looking at? Thanks.

Hi, need help with campaign actions not triggering. Sharing a screenshot of a test campaign I’ve set up: http://prntscr.com/bmxs3n. Here’s what happened.

  1. Intro email sent okay as scheduled.
  2. Points deducted although the email was not only read but a reply was sent as well.
  3. Points not added for opening email.
  4. Contact successfully assigned to a new segment.
  5. Follow up email not sent. This is set to be triggered by opening the intro email.

Thanks for any help.

Vic

any help?

what are you using Mautic 1.4.1?

Hi,

Yes, its 1.4.1.