Campaign: Decisions "within" time doubled if days are selected

Product Support
1

Your software
My Mautic version is: 4.4.8
My PHP version is: 7.4.29
My Database type and version is: 10.3.38-MariaDB-0ubuntu0.20.04.1

Your problem
The issue is: The actions on the negative branch of 2 and 3 are done after double of the time mentioned for the “within” decision. Details:

  • Mautic will wait 2 days first for the Decision to become true
  • if Decision is false, Mautic is scheduling the action after another 2 extra days
  • and then the email will be sent (action will be triggered)
  • if 3 days were set as “within”, then Mautic would wait 3 days for Decision + extra 3 days, then action would be triggered.

:slight_smile: According to this campaign (named TEST-Timing):

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:mag: Below you see the history for a contact that entered the campaign on 12 June:

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:white_check_mark: The branch 1 was OK. The waiting for 48h worked as expected. It is set like this:

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And the email action right after:

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:x: For branch 2 was not ok. It is set like this:

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:x: For branch 3 was also not ok. It is set like this:

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These errors are showing in the log:
Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.

Steps I have tried to fix the problem:
Documented above. I do not know where to look inside the code. Until it is fixed, I will use type 1.

2

I didn’t find the problem. Your path 2 and 3 waits up to 48h for the decision to become yes, or go the negative path. There you sent the mail to be send 2 days later. That makes 4 days…

2 days for decision → decision made → 2 days until send.

Or did I not understand correctly?

3

The path 2 and 3:

  • waits 2 days
  • for the time frame between 8:00 and 9:00

Only the path 1 waits 48h and this behaves normally.

Here I find the BUG: the behavior is different when choosing 2 days or 48h.

Almost so, better:

2 days for decision → decision not made → 2 days until send.

Here I find the problem, I would expect:

2 days for decision → decision not made → send immediately.

Real use case:

2 days for clicking the email => email not clicked => send reminder immediately

Sending the reminder after 4 days in total, is way too much. Not to mention if we set to 3 days the “within” time.

4

Sorry, it was a misunderstanding on my side. If it can be recreated it clearly is a bug. I suggest you open a ticket in github. I will give it a try later - maybe someone else can try to recreate earlier.

5

Hey @IonutOjicaDe

Did you end up creating the bug for it? I am facing the exact same problem. I ran a campaign last year and it worked as expected (I was running 4.3.1 back then). But this year, when I updated my Mautic to 4.4.9, all days are doubled. I reported it here.

6

No, I did nothing about it, only mentioned here.
I solved it by changing the “within 2 days + between 8:00 and 9:00” by 2 steps:

  1. Modify Tag (with no tag inside) and “within 48 hours”
  2. Afterwards the real action (send email) with “after 0 days + between 8:00 and 9:00”

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This is a workaround and not the real solution.
The solution would be to solve the bug.

Actually, you could revert the update. Or do you need some new features from 4.4.9 version?

7

Thanks. Likely will use your workaround.

Re. reverting the updating, I’m afraid that’ll end up corrupting the data (not with Mautic, but with other softwares I’ve not had a good experience in update reverting).

8

@IonutOjicaDe would you mind creating an issue for that? looks like its confirmed now by @m.hashemian experiencing the same. I will then check this bug and categorize it.

9
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