Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.33 My Database type and version is: MySQL 8.0.28-19 Your problem My problem is: Last year I ran a campaign where I send Email A. If it’s not replied within 14 days, I send Email B. My setting looked like this: [Screenshot 2023-…

I am not sure if there has been a change in campaign logic but try setting the 4 day delay on the condition check node rather than the email send node and see if that solves the issue. My logic tells me that Mautic will send email 1, then wait 4 days before checking for a reply, if there is no repl…

Thanks @robm Maybe I did not get it clearly how I should use Decision vs Condition. In this scenario, I have the following logic: Action: Send Email A Decision: “Replies to email” . The dialog for this one does not take a delay parameter. A. True? “Action → Change contact’s stage right away” B.…

Recreated your campaign. I think there has been update in later versions. For the negative branch → send email 2 "Execute this event if the contact does not take action… " “Within a relative time period” and you can set how long the campaign must wait to see if the condition becomes true, if it doe…

Campaign Event Scheduling in Mautic 4.4.9

Product Support

m.hashemian August 11, 2023, 4:30pm 5

You are right. Turns out it’s a bug. If you choose hours, it should work ok, but not days.

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Campaign Event Scheduling in Mautic 4.4.9

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