Campaign doesn't send an email

General Discussion
1

I set up cron jobs as explained in documentation via my cPanel.



If I create New List Email everything works fine. If I create New Template Email and set campaign like below, it doesnt work.



My test campaign is this:



Lead source > Add X Points (and) Send Test email



I submitted a form to make a test and I see that points were added correctly, but email was not sent.



Anyone knows what is going on?


I also noticed that one rule I set in Points section is not respected: adding x points after visiting X page. While other points are added normally (rules respected), this one is not. No idea why...
2

I set up cron jobs as explained in documentation via my cPanel.

If I create New List Email everything works fine. If I create New Template Email and set campaign like below, it doesnt work.

My test campaign is this:

Lead source > Add X Points (and) Send Test email

I submitted a form to make a test and I see that points were added correctly, but email was not sent.

Anyone knows what is going on?

I also noticed that one rule I set in Points section is not respected: adding x points after visiting X page. While other points are added normally (rules respected), this one is not. No idea why…

3

Is it adding points normally?
If you go to Configurations->Email and hit “Sent test email” you’ll receive the email?
If you don’t receive the test mail so it’s a problem on your mail service.

If you received the mautic test mail so go to the folder mautic/app/spool/default and check if is there any file there or is it empty.

4

Yes, I receive email normaly if I send test.

I don’t find mautic/app/spool/default…where to find it?

In Filezilla I can go to mautic/App, but cant find spool…

5

On your server go to the folder where Mautic is installed, inside this folder go to /app/spool/default/.

Check if this folder is empty or is there any file there.

6

Sorry, but under app I dont see poof folder

7

Oh, so maybe you’re not queuing emails, you’re sending immediately, am I right?

Try to select the option “Queue” and be sure that the cronjob mautic:email:process is set for every minute.

8

Yes, I guess I send them immediately

Where is the option ‘Queue’?

9

10

Configuration > Webhook Settings > Queue events only

Am I right?

11

Ah, ok

12

sorry,

Also, how are you cronjobs configured?

13

Should I set it to 30 too?

14

I tried as you said. But It seems only ‘List Email’ is working (still pending), but nothing sent from Template Email.

15

Set the number you want to…That is my queue. I limited myself to send 30 emails per minute to avoid server problems.

16

Please send some images of your campaign dashboard.

17

My campaign setting

18

My Email setting

19

Actually I just noticed that points were not added as set in campaign.

Points were added from other address: Forms

So campaign is not working at all

20

Nick, as I remember you said you’re using ASO server, am I right?

I suppose you’ve configured your cronjobs like this:

php /home/USERNAME/public_html/MauticFolderName/app/cons.........

if so, please change to

/usr/local/php55/bin/php /home/USERNAME/public_html/MauticFolderName/app/cons.........

It should be like

/usr/local/php55/bin/php /home/USERNAME/public_html/MauticFolder/app/console mautic:leadlists:update --env=prod
/usr/local/php55/bin/php /home/USERNAME/public_html/MauticFolder/app/console mautic:campaigns:update -f --env=prod
/usr/local/php55/bin/php /home/USERNAME/public_html/MauticFolder/app/console mautic:campaigns:trigger -f --env=prod
/usr/local/php55/bin/php /home/USERNAME/public_html/MauticFolder/app/console mautic:email:process --env=prod

Change the username and the MauticFolder.

Set the time for every minute.

Let’s get it working.