Campaign email trigger doesn't work

Product Support
1

Hi,



I have a campaign, with very simple steps. All triggers work, except for sending out emails.

I’ve looked into several threads, but there seems to be no working solution.



campaign.png

This is my campaign.



And this is my crontab, I run this as root

m h dom mon dow command

*/5 * * * * php /var/www/chiliwebsite2015/mautic/app/console mautic:leadlists:update -f

*/5 * * * * php /var/www/chiliwebsite2015/mautic/app/console mautic:campaigns:update -f

*/5 * * * * php /var/www/chiliwebsite2015/mautic/app/console mautic:campaigns:trigger -f



Also tried to add the --env=prod but no difference.

2

Finally found the issue. Should have looked in the logs files sooner …

mautic.ERROR: [MAIL ERROR] Address in mailbox given [x@y.com; i@j.com] does not comply with RFC 2822, 3.6.2.

I used a semi-colon to separate 2 addresses. Could save the settings without an issue, but throws an error in the log files.

TIP: check on input, and inform that it might not work.

3

Hi,

I have a campaign, with very simple steps. All triggers work, except for sending out emails.
I’ve looked into several threads, but there seems to be no working solution.


This is my campaign.

And this is my crontab, I run this as root

m h dom mon dow command

*/5 * * * * php /var/www/chiliwebsite2015/mautic/app/console mautic:leadlists:update -f
*/5 * * * * php /var/www/chiliwebsite2015/mautic/app/console mautic:campaigns:update -f
*/5 * * * * php /var/www/chiliwebsite2015/mautic/app/console mautic:campaigns:trigger -f

Also tried to add the --env=prod but no difference.

4

PS Test-emails work. We work with a payed smtp2go service.
Only emails triggered from withing campaign don’t work.

5

Nobody has the same issues? Anything I need to check for mails to be triggered?

6

I’ve never had this issue, emails are triggered from our campaigns, but I usually start a campaign from a list or a form.