Mautic Community Forums

Campaign Emails not being sent, but broadcast mails work just fine


I have setup Mautic with Sparkpost. Im facing a very peculiar problem. All my broadcast emails get delivered, but campaign emails dont go through. I have tried everything with cron jobs, queueing email, etc. But still no success. In the calendar i can see the emails have been scheduled, but actually they dont go through in Sparkpost, as i dont see them in Sparkpost message events.

Here are my cron jobs.

Minute Hour Day Month Weekday Command Actions

          • /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:broadcasts:send Edit Delete
            10,25,40,55 * * * * /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:campaigns:trigger Edit Delete
            5,20,35,50 * * * * /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:campaigns:rebuild Edit Delete
          • /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:emails:send Edit Delete
          • /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:messages:send Edit Delete
            5,20,35,50 * * * * usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:campaigns:update Edit Delete
            10,15,30,45 * * * * /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:segments:update

Has anyone experienced similar problem? Would really appreciate your advice.

FYI, im using Hostgator shared hosting for my mautic instance.

Thanks again for your help.

I’m facing the same issue, bradcast emails, tests, etc are sent and reflected on (in my case) Mailgun panel. But those triggered from campaigns no.

I moved to Amazon SES, which seems to have solved the problem.

@Javier Domenech have you set up cron jobs ? what is your hosting ? What mautic version you are talking about?