Campaign Emails not being sent, but broadcast mails work just fine

Product Support
1

Hi,

I have setup Mautic with Sparkpost. Im facing a very peculiar problem. All my broadcast emails get delivered, but campaign emails dont go through. I have tried everything with cron jobs, queueing email, etc. But still no success. In the calendar i can see the emails have been scheduled, but actually they dont go through in Sparkpost, as i dont see them in Sparkpost message events.

Here are my cron jobs.

Minute Hour Day Month Weekday Command Actions

          • /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:broadcasts:send Edit Delete
            10,25,40,55 * * * * /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:campaigns:trigger Edit Delete
            5,20,35,50 * * * * /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:campaigns:rebuild Edit Delete
          • /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:emails:send Edit Delete
          • /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:messages:send Edit Delete
            5,20,35,50 * * * * usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:campaigns:update Edit Delete
            10,15,30,45 * * * * /usr/local/bin/php /home/theblheb/public_html/yfret/app/console mautic:segments:update

Has anyone experienced similar problem? Would really appreciate your advice.

FYI, im using Hostgator shared hosting for my mautic instance.

Thanks again for your help.

2

I’m facing the same issue, bradcast emails, tests, etc are sent and reflected on (in my case) Mailgun panel. But those triggered from campaigns no.

3

I moved to Amazon SES, which seems to have solved the problem.

4

@Javier Domenech have you set up cron jobs ? what is your hosting ? What mautic version you are talking about?