Campaign Emails not being sent

Product Support
1

Hi,

I have setup Mautic on my server. Configured all cron jobs.

Email also works when somone fills form on my website. The problem im facing is, emails are not being sent through campaigns. I have tried to troubleshoot for last few days, reading and re-reading for a resolution.

I believe my cron jobs are accurately configured. Im pasting it here in anycase.

*/15 * * * * /usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:broadcasts:send > /dev/null 2>&1

3,18,33,48 * * * * /usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:webhooks:process > /dev/null 2>&1

0,15,30,45 * * * * /usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:segments:update > /dev/null 2>&1

5,20,35,50 * * * * /usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:campaigns:update > /dev/null 2>&1

10,25,40,55 * * * * /usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:campaigns:trigger > /dev/null 2>&1

5,20,35,50 * * * * /usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:campaigns:rebuild > /dev/null 2>&1

*/15 * * * * /usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:emails:send > /dev/null 2>&1

*/15 * * * * /usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:messages:send > /dev/null 2>&1

The campaign triggers the email, as i can see it in Mautic calendar, but the actual email doesn’t go through.

Im not an expert at understanding/ debugging based on logs. Can anyone pls help me resolve this.

Thanks for your help.

2

you have correctly configured the “email settings”

enter in settings> email settings and check the following option:

How should email be handled?

3

Thank you for your response.

Right now it is in Queue mode, but I have tried both options without success.

What else could be the problem?

4

Amit, is the email you are trying to send published (green marker)?

Please additionally check Reports > All Emails if something gets documented there.

5

@AMIT what mautic version you are talking about make sure you all cron jobs are set up properly. There is a plenty of cron jobs for each saction in the list… so we make sure we set it up accordingly.

6

@AMIT and also check is there anything in mautic error log … as well as in server log . check both of them.