Your software
My Mautic version is: 6.0.7
My PHP version is: 8.2
My Database type and version is: 10.11.14-MariaDB-0+deb12u2
Your problem
My problem is: Contact details not showing scheduled tasks. After form submit, the user gets the confirmation email. After confirmation, the email “E-Mail 1 – Einladung weitergeben / EQUIP Leadeship” is sent and received, although it is not listed in the task list, that the email was sent or read.
The next email is scheduled for 24 hrs later. But it is not shown in the “Upcoming Events” section of the contact.
The contact is added to the campaign and also to the segment.
In the campaign, the very next event, after the confirmation email is clicked and the segment is changed is: Sent E-Mail 1 immediately!
Unfortunately wether this event is shown, nor the email is sent out immediately. I received it with a delay of approx 20 hrs!
Now I’ve seen a contact where the “Upcoming Events” section shows the next email: E-Mail 3, which is planned for Jannuary 25.
Possible Explanation, Solution:
Maybe a delay of a few minutes between confirmation trigger (1), segment change (2) and “Send or schedule email” E-Mail 1 (3), would fix the problem, that E-Mail 1 does not appear whether as sent nor as read, after it was delivered and read.
after placing a delay of 1 min between Segment change and Send or schedule E-Mail 1, the Upcoming Events section shows the scheduled E-Mail 1, and in the list, it is also shown as sent and read, and the other events i.e. E-Mail 2 shows up in the Upcoming Events section.
