I sent a campaign two days ago but now it is no longer working. I haven’t upgraded to 2.9 yet. My folders and files are all writeable, server says zero errors, and mautic logs replies: “Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.”
I tested the cron updates using SSH and it does not show anything is pending :
Triggering events for campaign 5
Triggering first level events
0 total events(s) to be processed in batches of 100
0 event(s) executed
Triggering scheduled events
0 total events(s) to be processed in batches of 100
0 event(s) executed
Triggering ‘non-action’ events
0 event(s) executed
Can someone give me some assistance?
I sent a campaign two days ago but now it is no longer working. I haven’t upgraded to 2.9 yet. My folders and files are all writeable, server says zero errors, and mautic logs replies: “Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.”
I tested the cron updates using SSH and it does not show anything is pending :
Triggering events for campaign 5
Triggering first level events
0 total events(s) to be processed in batches of 100
0 event(s) executed
Triggering scheduled events
0 total events(s) to be processed in batches of 100
0 event(s) executed
Triggering ‘non-action’ events
0 event(s) executed
Can someone give me some assistance?
Is there anyone that SHOULD be getting emails from the campaign currently?
Yes. I have used both a test segment and a production segment of 30 people and neither has triggered.
Shout out to @denispavliha for his awesome trick. I must have done this initially without realizing the steps.
Campaign Not Working please help
Hi, Normally I would try to help you here, but you are not providing any info.
Here is a PDF, that takes you through the debugging process: