Thanks for sum up. That helped. I talk to dozens of different people a day and I get lost sometimes.
Yes, I’d say your cron jobs are not configured correctly. That is usually in the wrong path to the Mautic folder. In some cases web hostings doesn’t allow to run scripts so that’s why I created that script you’ve used.
You can contact your provider to check if your cron jobs are configured correctly. Or you can use the URL addresses from the script to run cron job commands via that PHP script.
Specify what task to run. You can run these:
http://youmauticdomain.comcommands.php?YOUSECRETWORD&task=cache%3Aclear
http://youmauticdomain.comcommands.php?YOUSECRETWORD&task=mautic%3Aleadlists%3Aupdate
http://youmauticdomain.com/commands.php?YOUSECRETWORD&task=mautic%3Acampaigns%3Aupdate
http://youmauticdomain.com/commands.php?YOUSECRETWORD&task=mautic%3Acampaigns%3Atrigger
http://youmauticdomain.com/commands.php?YOUSECRETWORD&task=mautic%3Aemail%3Aprocess
http://youmauticdomain.com/commands.php?YOUSECRETWORD&task=mautic%3Afetch%3Aemail
http://youmauticdomain.com/commands.php?YOUSECRETWORD&task=doctrine%3Amigrations%3Amigrate
http://youmauticdomain.com/commands.php?YOUSECRETWORD&task=doctrine%3Aschema%3Aupdate+--dump-sql
http://youmauticdomain.com/commands.php?YOUSECRETWORD&task=doctrine%3Aschema%3Aupdate+--force
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Please, backup your database before executing the doctrine commands!