Campaigns not triggering emails

Product Support
1

Your software
My Mautic version is: v4.4.7
My PHP version is:
My Database type and version is:

Your problem
My problem is:
Contacts are getting added from the Segment to the campaign, but campaign does not trigger any emails

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The campaign is pretty simple:

  1. User gets added to the campaign (based on sign-up criteria being fulfilled).
  2. Send welcome email immediately.

Any help is appreciated.

Thanks!

2

Are your cron jobs complete and running? Probably the segment job yes, but what about campaign update and campaign trigger?

Did you test your mail connection?

Did you check within the concerned user, if the mail is listed as send? Or did it just not arrive (stuck in quarantine or junk folder maybe)?

3

Hi @dirk_s

Mail connection is definitely working. All test mails from the campaigns are being sent out properly.

When I do send out test mails, it arrives in my inbox & not the junk folder (so hopefully, there is no concern on that front either).

I believe the cron jobs should be running properly, but I will double check them as well.