Can't import CSV and assets

Product Support
1

Hello.

We migrated the entire installation to a new server weeks ago, everything runs ok until today when I tried to add more contacts.

I cannot import CSV files (Unable to read the imported csv file.) and also uploading assets is not working (Upload a file (max filesize allowed = 6 MB)

File failed to upload.) but the test file it’s just 400Kb.



I think we have a permission issue, but don’t know where to check and how I should fix or set the permissions.



We just updated to the newest versions 2.9.1



Any help please?

Thanks

Valerio

2

Hello.
We migrated the entire installation to a new server weeks ago, everything runs ok until today when I tried to add more contacts.
I cannot import CSV files (Unable to read the imported csv file.) and also uploading assets is not working (Upload a file (max filesize allowed = 6 MB)
File failed to upload.) but the test file it’s just 400Kb.

I think we have a permission issue, but don’t know where to check and how I should fix or set the permissions.

We just updated to the newest versions 2.9.1

Any help please?
Thanks
Valerio

3

Hey. Did you get the solution to it? I think we are facing the same issue… Please help us how to fix that.

4

Hi, if import is not working, and you are importing large files, make sure the import cron is enabled.

5

Hi @segrand .

Can I ask what are your OS Specs:
OS Type: Ubuntu ?
OS Version: 20.04/22.04
Webserver: Nginx/Apache
PHP: 7.4 / 8.0

I can tell you that I had this issue after updating certain servers and the problem was php 8.0, I downgraded to 7.4 and everything worked as normal again.