Mautic Community Forums

Can't save anything in settings

Hi,



I recently upgraded to 2.6.1 , but now I can’t save anything in settings

I’ve reinstalled it to double check it wasn’t the upgrade



so what happens? :

After making a change in the settings if I select “apply” or “save and close”

It starts but then freezes

when I inspect the console I get an error:

Failed to load resource: the server responded with a status of 403 ()

https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId=

Code:
POST https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId= 403 () libraries.js?vcc8b9b3b:670

send @ libraries.js?vcc8b9b3b:670
ajax @ libraries.js?vcc8b9b3b:646
fileUploadXhr @ libraries.js?vcc8b9b3b:2318
$.fn.ajaxSubmit @ libraries.js?vcc8b9b3b:2306
Mautic.postForm @ app.js?vcc8b9b3b:200
Mautic.postMauticForm @ app.js?vcc8b9b3b:198
(anonymous) @ app.js?vcc8b9b3b:197
dispatch @ libraries.js?vcc8b9b3b:404
elemData.handle @ libraries.js?vcc8b9b3b:379
trigger @ libraries.js?vcc8b9b3b:402
(anonymous) @ libraries.js?vcc8b9b3b:437
each @ libraries.js?vcc8b9b3b:149
each @ libraries.js?vcc8b9b3b:139
trigger @ libraries.js?vcc8b9b3b:437
jQuery.fn.(anonymous function) @ libraries.js?vcc8b9b3b:599
buttonClick @ app.js?vcc8b9b3b:63
dispatch @ libraries.js?vcc8b9b3b:404
elemData.handle @ libraries.js?vcc8b9b3b:379

What else could I check?

Hi,

I recently upgraded to 2.6.1 , but now I can’t save anything in settings
I’ve reinstalled it to double check it wasn’t the upgrade

so what happens? :
After making a change in the settings if I select “apply” or “save and close”
It starts but then freezes
when I inspect the console I get an error:
Failed to load resource: the server responded with a status of 403 ()
https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId=

POST https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId= 403 ()     libraries.js?vcc8b9b3b:670
 
send @ libraries.js?vcc8b9b3b:670
ajax @ libraries.js?vcc8b9b3b:646
fileUploadXhr @ libraries.js?vcc8b9b3b:2318
$.fn.ajaxSubmit @ libraries.js?vcc8b9b3b:2306
Mautic.postForm @ app.js?vcc8b9b3b:200
Mautic.postMauticForm @ app.js?vcc8b9b3b:198
(anonymous) @ app.js?vcc8b9b3b:197
dispatch @ libraries.js?vcc8b9b3b:404
elemData.handle @ libraries.js?vcc8b9b3b:379
trigger @ libraries.js?vcc8b9b3b:402
(anonymous) @ libraries.js?vcc8b9b3b:437
each @ libraries.js?vcc8b9b3b:149
each @ libraries.js?vcc8b9b3b:139
trigger @ libraries.js?vcc8b9b3b:437
jQuery.fn.(anonymous function) @ libraries.js?vcc8b9b3b:599
buttonClick @ app.js?vcc8b9b3b:63
dispatch @ libraries.js?vcc8b9b3b:404
elemData.handle @ libraries.js?vcc8b9b3b:379

What else could I check?

i have another instance on the same server working with 2.5.1 but this one with 2.6.1 isn’t

why does mautic redirect a subdomain to:
http://marketing.prohandyman.co.za/^(?!/(index.php|index_dev.php|app|addons|plugins|media|upgrade))(/(.*))$

solved the problem by
1)removing Mautic, and then
2)removing the subdomain as well.
3)recreating subdomain and
4)installing it again with softaculous?

@Armant

This is the best way to solve the problems in Mautic always