Getting error when attempting to save settings on fresh install

[bob99]

I get an error when attempting to save anything in the Settings > Configuration Settings. I can’t even save my Email Settings.

Error: “your request could not be processed, please try again”

I installed Mautic onto a sub-domain that I have hosted on DreamHost. I had no problems with the installation but I can’t save any settings in the software. Today I created a new sub-domain, created a new MySQL database, installed Mautic and tested again and I’m getting the same results.

In both instances I installed Mautic v5.0.3 and I changed my PHP from 8.2 to 8.1 before installation. I am unable to locate where it tells me what version of MySQL I am using. If that becomes vital I will contact my support to determine how to locate that information. In both installs I had to copy the extracted files over to my server using FTP. If I attempted to extract the zip on the server it would time out during the extraction.

Any assistance would be greatly appreciated.

~ Bob

PS: I should mention that I found a reference to another person having a similar issue in 2017 (Unable To Save Settings - #6 by gigcity) and they were able to correct it themselves but their fix is a little over my head. If I need to change the file permissions to the local.php file I am able to do that through FTP or the tools available to me through DreamHost.

[bob99]

My VPS support was able to determine the issue that was causing my problem. I’ll post it here as a possible fix in case any others experience this issue in the future.

The support team located firewall errors on my server “Indicating a ModSecurity/Firewall access denied error”. I’ve been using vpn lately when surfing and this triggered a security issue somehow. I disabled the firewall on my website and Mautic is able to save the settings properly now. The support person was able to add exceptions to the firewall so I can turn it back on now.