Can't send emails

Product Support
1

Hello!



I’ve setup SMTP settings, a test email from settings window was delivered to me - OK. But when I start to create new leads, test emails doesn’t send and in error log system wrote the next:



[2016-03-24 10:57:15] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “503”, with message "503 sender not yet given " Log data: ++ Starting Swift_Transport_EsmtpTransport << 220 smtp13.mail.ru ESMTP ready >> EHLO bitnami-mautic-b055.cloudapp.net << 250-smtp13.mail.ru 250-SIZE 73400320 250-8BITMIME 250-PIPELINING 250 AUTH PLAIN LOGIN XOAUTH2 >> AUTH LOGIN << 334 VXNlcm5hbWU6 >> aW5mb0Byb2tldHByaW50LnJ1 << 334 UGFzc3dvcmQ6 >> UXExMjM0NTY= << 235 Authentication succeeded ++ Swift_Transport_EsmtpTransport started >> MAIL FROM: << 250 OK >> RCPT TO: << 501 sender address must match authenticated user !! Expected response code 250/251/252 but got code “501”, with message "501 sender address must match authenticated user " (code: 501) >> RSET << 503 sender not yet given !! Expected response code 250 but got code “503”, with message "503 sender not yet given " (code: 503) [] []



Which sender address does it insert into a email? From settings? From lead owner? From window “send a custom email to a lead”?

2

No support - dead project.

3

Thank you for answer, but if you look deeper test email sends OK, but when I try manually send email Mautic creates an email WITHOUT field MAIL FROM. IT’S EMPTY!

Authentication succeeded ++ Swift_Transport_EsmtpTransport started >> MAIL FROM: << 250 OK >> RCPT TO:

So smtp mail server (mail.ru) declines this email letter.

So problem is IN configuration of Mautic, because it creates an email.

4

If you go to the setings cog in the top right corner -> Configuration -> Email settings, you should be able to set the mail from address. I have it set to my email address and the appropriate email is used in the email header.

5

Of course I did it. Here is my screen .

6

I tried simply “info”, without "@roketprint.ru", the same error occured.

7

Hello!

I’ve setup SMTP settings, a test email from settings window was delivered to me - OK. But when I start to create new leads, test emails doesn’t send and in error log system wrote the next:

[2016-03-24 10:57:15] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “503”, with message "503 sender not yet given " Log data: ++ Starting Swift_Transport_EsmtpTransport << 220 smtp13.mail.ru ESMTP ready >> EHLO bitnami-mautic-b055.cloudapp.net << 250-smtp13.mail.ru 250-SIZE 73400320 250-8BITMIME 250-PIPELINING 250 AUTH PLAIN LOGIN XOAUTH2 >> AUTH LOGIN << 334 VXNlcm5hbWU6 >> aW5mb0Byb2tldHByaW50LnJ1 << 334 UGFzc3dvcmQ6 >> UXExMjM0NTY= << 235 Authentication succeeded ++ Swift_Transport_EsmtpTransport started >> MAIL FROM: << 250 OK >> RCPT TO: << 501 sender address must match authenticated user !! Expected response code 250/251/252 but got code “501”, with message "501 sender address must match authenticated user " (code: 501) >> RSET << 503 sender not yet given !! Expected response code 250 but got code “503”, with message "503 sender not yet given " (code: 503) [] []

Which sender address does it insert into a email? From settings? From lead owner? From window “send a custom email to a lead”?

8

same issue with me

9

I actually encountered the same error while being stupid. Please see if you are setting “From” field in Emails. If you set different e-mail address there, Mautic will try to send from that address

10

You should go to Settings > Configuration > Email Settings and ensure your “E-mail address to send mail from” is set correctly. This is the default email address that will be used unless you specify a different “From:” address for that email send, or it’s a 1-to-1 email where the sender is the Mautic user that owns the contact.

Probably you’re trying to get started with Mautic but we recommend using an email gateway, instead of a webmail provider such as mail.ru to send messages from Mautic. Popular options include: Amazon SES, SendGrid and Sparkpost. Once you verify your domain with these providers via a DNS record, you’ll be able to send from any name@yourdomain that you wish.