Mautic Community Forums

Click-through links not tracking

Hi,



I have a form that sends an email, and in that email I have an external link to ‘www.google.com’.

When the Lead receives the email the link has been wrapped by Mautic & looks a bit like this:



http:// /index.php/r/4d142d667ad28380067a150dc?ct=YTo0OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo0OiJmb3JtIjtpOjE7aTozO31zOjU6ImVtYWlsIjtpOjI7czo0OiJzdGF0IjtzOjEzOiI1NjkzNzZjMzNmYTExIjtzOjQ6ImxlYWQiO2k6MzA7fQ%3D%3D



I thought that when the user clicked on it an event would be added to the Lead’s history, but it isn’t.



Do I have something misconfigured or have I misunderstood how Mautic works?



Thanks

Hi,

I have a form that sends an email, and in that email I have an external link to ‘www.google.com’.
When the Lead receives the email the link has been wrapped by Mautic & looks a bit like this:

http:// /index.php/r/4d142d667ad28380067a150dc?ct=YTo0OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo0OiJmb3JtIjtpOjE7aTozO31zOjU6ImVtYWlsIjtpOjI7czo0OiJzdGF0IjtzOjEzOiI1NjkzNzZjMzNmYTExIjtzOjQ6ImxlYWQiO2k6MzA7fQ%3D%3D

I thought that when the user clicked on it an event would be added to the Lead’s history, but it isn’t.

Do I have something misconfigured or have I misunderstood how Mautic works?

Thanks

Take a look at the docs if it answers your question:

https://www.mautic.org/docs/emails/troubleshooting.html

Thanks for the quick reply.

Answer to the questions from that page link below:

Q) Is tracking .gif in email?
A) Yes because my Mautic campaign adds 5 points to the Lead when they open it (plus if I open the email in a browser I can see it in the source)

If the email click doesn’t get tracked, make sure that:

Q) Your Mautic server is on a public URL. Tracking doesn’t work on a localhost.

A) YES, my Mautic is using a public URL. I access it using it and the address bar reflects this when I’m on the GUI.

Q) Link tracking doesn’t work for test emails, so make sure the email was sent to an existing lead and not by the Send Example link.

A) It’s not a test email. I complete a form on a website using my hotmail email address which triggers an action to send an email containing the link.

Q) You’ve opened the link in a incognito browser. More about it in the Pages troubleshooting.

A) I’m using Chrome, NOT in incognito mode.

Q) Check if the link in the email has been replaced by the Mautic’s tracking link. If not, report it to https://github.com/mautic/mautic/issues with all the details (Mautic version, PHP version, what the link URL is before sending, what it is after sending and so on).

A) As posted above, the link is wrapped up by mautic, and when I click on it I see it briefly redirect then I get the Google website.

Ok, I think you should get back to

because Mautic doesn’t track logged in admins. If you are logged in to Mautic while testing the tracking, you have to use the incognito window or another browser.

Ah, yes that was it. User error!

Thanks :smiley: