Mautic Community Forums

Problem with click tracking

Hello,

I’m using Mautic 2.9.1 and I just staretd to use it with a few campaigns. I have a few segments with a few hundrend contacts. yesterda I sent my first campaign (single e-mail) to invite my customers to an event. The email has text + 1 external link to eventbrite.



Test Segment: 3 contacts - they received the email and Mautic tracked correctly open and click on link



Customer segment: ~ 100 contacts - they received the email and Mautic tracked correctly e-mail open and only for a few he tracked the click. I imported all contacts with the same CSV, so there is no difference.



The links seems to be ok: https://host/r/c6f73e12a47f74796fd207ea5?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czoxNDoiY2FtcGFpZ24uZXZlbnQiO2k6MTtpOjEyO31zOjU6ImVtYWlsIjtpOjU7czo0OiJzdGF0IjtzOjEzOiI1YTA5Y2NkZDkxODRhIjtzOjQ6ImxlYWQiO2k6MTA7czo3OiJjaGFubmVsIjthOjE6e3M6NToiZW1haWwiO2k6NTt9fQ%3D%3D&



It seems to be a bug, but I can’t figure out.



Thank you for the help



Alex

Hello,
I’m using Mautic 2.9.1 and I just staretd to use it with a few campaigns. I have a few segments with a few hundrend contacts. yesterda I sent my first campaign (single e-mail) to invite my customers to an event. The email has text + 1 external link to eventbrite.

Test Segment: 3 contacts - they received the email and Mautic tracked correctly open and click on link

Customer segment: ~ 100 contacts - they received the email and Mautic tracked correctly e-mail open and only for a few he tracked the click. I imported all contacts with the same CSV, so there is no difference.

The links seems to be ok: https://host/r/c6f73e12a47f74796fd207ea5?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czoxNDoiY2FtcGFpZ24uZXZlbnQiO2k6MTtpOjEyO31zOjU6ImVtYWlsIjtpOjU7czo0OiJzdGF0IjtzOjEzOiI1YTA5Y2NkZDkxODRhIjtzOjQ6ImxlYWQiO2k6MTA7czo3OiJjaGFubmVsIjthOjE6e3M6NToiZW1haWwiO2k6NTt9fQ%3D%3D&

It seems to be a bug, but I can’t figure out.

Thank you for the help

Alex