Mautic Community Forums

Creating an Email Autoresponder for Form Submission

Hi, I’ve just created a form and trying to create an email auto-responder. I can see that I need to create an email - I click on new and a pop-up window loads - but never finishes loading. (check screenshot: http://gyazo.com/a15fab08ca0963edad5d5196106968fc)



I also have gone directly into Email -> Manage Emails and when I click on the “New” button, the icon loads briefly but nothing actually loads.



Any ideas what Im doing wrong? Using Firefox browser.

Hi, I’ve just created a form and trying to create an email auto-responder. I can see that I need to create an email - I click on new and a pop-up window loads - but never finishes loading. (check screenshot: http://gyazo.com/a15fab08ca0963edad5d5196106968fc)

I also have gone directly into Email -> Manage Emails and when I click on the “New” button, the icon loads briefly but nothing actually loads.

Any ideas what Im doing wrong? Using Firefox browser.

Hi Sway

I just tested with Firefox and it adds properly for me, so it may be something is up with your particular installation.

Since you are using the mautic.com hosted version of mautic, can you submit a support ticket via the .com control panel? That’ll help us look at it .

Hi Chad,

Thanks for getting back to me - I actually have Mautic locally installed at www.mautic.sway.ie. Not exactly sure how to submit a support ticket? Can’t see any support options?

Cheers

John

Hi Chad,

Thanks for getting back to me - just tested again and this issue is still ongoing for me. Can’t create any email responders?

I actually have Mautic installed at www.mautic.sway.ie. Not exactly sure how to submit a support ticket? Can’t see any support options?

Cheers

John

Hi Chad,

Thanks for getting back to me - just tested again and this issue is still ongoing for me. Can’t create any email responders?

I actually have Mautic installed at www.mautic.sway.ie. Not exactly sure how to submit a support ticket? Can’t see any support options?

Cheers

John

Hi Chad,

Thanks for getting back to me - just tested again and this issue is still ongoing for me. Can’t create any email responders?

I actually have Mautic installed at www.mautic.sway.ie. Not exactly sure how to submit a support ticket? Can’t see any support options?

Cheers

John

Hi Sway

So sorry - your subdomain threw me off. Doesn’t look like you’re using the hosted version (which would be yourdomain.mautic.com).

For self-hosted you’re definitely in the right place!

Can you check in the popup or the mail builder page if there is a javascript console error? Alan explains how to do that here:

https://www.mautic.org/community/index.php/287-can-t-edit-leads

Just check and see if there’s any errors on the console from Mautic.

Hi Chad,

Thanks for coming back to me on this, so I went into forms and clicked edit, selected the Add a Submit Action tab and select the send email to lead option. That leads me to this page: http://gyazo.com/17e8995f518ec669fe74eba3e30116c6

From there I can see I have no emails set up so I click on New Email - that opens up a pop-up that never loads. Looked into the console and took a screenshot of the JS area (http://gyazo.com/7d539ca7215cf18c47638db4739f2ab0) - does that give any clues?

I’ve also gone in to Manage Emails and tried to create that way - clicking on New in the top right hand corner. The icon swirls for a second but no further reaction. http://gyazo.com/e14f9f9e937490212555f0a25023f894

Let me know if that info helps clarify my issue!

Cheers

Just spoke to my web developer on this: he confirmed the following:

We get an ERROR 500 failed to load http://www.mautic.sway.ie/s/emails/new?_=1429614313891&mauticUserLastActive=1&mauticLastNotificationId=20

Also when I try update mautic it throws an ERROR 500 too with http://www.mautic.sway.ie/s/ajax?action=core:updateDownloadPackage&_=1429614424694&mauticUserLastActive=1&mauticLastNotificationId=20

Any advice appreciated.

Cheers,

Hm okay. Can you check the error logs? They are located in:

app/logs/mautic_prod.php

If you’re getting a 500 error we should learn why from there.

Hi Chad,

Log files are available here: http://goo.gl/r55Phh

Let me know if that gives you what you need.

Cheers,

JOhn

Hi Chad - any ideas regarding the logs that I added? Here again: http://goo.gl/r55Phh

Thanks,

John

Hi John

So we’re a little stumped by this. We think it might be a mod_security issue. Do you know if the server is running any security function which might be hampering this functioning?

Not sure. Could it be that we switched server? Installed on Go Daddy and then we migrated cpanel over to Digital Ocean.

will check into whether there’s any custom security feature but very much doubt it. Drop me a private message if possible and maybe I demo the issue if needed.

Hi - I’ve confirmed that there are no security features. let me know if there’s any other ideas. Would really like to test it out - any suggestions?

Hmm you moved servers. okay. that’s interesting. I’m not sure it really matters but its possible the cache isn’t correct anymore. Can you try deleting the app/cache directories and let auto-rebuild (just delete and re-log-in).

Also do you think its possible that any files got corrupted in the move?

Next thing: let’s enable debug mode. Go to your index.php file and set this line to ‘true’ instead of false:

https://github.com/mautic/mautic/blob/staging/index.php#L31

Then try to go back to the email builder. This should start spitting out errors on the page.

Deleted the cache and now I’m unable to access the mautic sub-domain. All pages are showing as an error now and not loading. Will do a fresh install and see what happens.

Hi Sway

Deleting cache shouldn’t have hurt anything unless it wasn’t able to rebuild - perhaps a permissions issue?

Think we got it. We originally increased the PHP memory on our previous server and when we changed server, we didn’t make the required change there to match previous settings. That may have caused some issues for us. Re-installing currently so will see how it pans out.