Custom unsub page not working

Product Support
1

Your software
My Mautic version is: 4.4.1
My PHP version is: 7.4.30
My Database type and version is: 10.3.29-MariaDB

Your problem
My problem is:
Trying to create a custom unsubscribe page for all emails so it does not just show the basic text. 1) I created custom landing page. 2) Set the landing page as preference center page 3) Enabled yes for "Show contact preference settings " in config->email setting.

I would like the new custom unsubscribe page to be default for all emails (i’d rather not have to click set as preference for each email I send). But anyways, to test, I also did create an email and set my landing page as the “preference center page”.

Not working. This is what I get: a page showing “message preferences” “please use the form below to set your message preferences”.

Any idea?
Thanks

2

Hi

Could it be that you have selected an unsubscribe form in the email.

Make sure to:

  1. set the page as preference center page
  2. add the following tokens to the page (Customize preference center | Mautic)
  3. add the preference center to your email (and no unsub form)
  4. enable preference center in the email configuration tab

When following these steps it should work.

3

I am confused about the token part. It says those are optional no? What exactly do I have to add of the tokens? Which ones? Thanks