Your software
My Mautic version is: 3.3.3
My PHP version is: 7.4
I can’t seem to be able to setup a custom unsubscribe page. It simply doesn’t work according to the instructions outlined on the Mautic documentation here: Customize preference center | Mautic
I’ve triple checked everything and am missing nothing. The unsubscribe link takes you to the default Mautic page with the line " We are sorry to see you go! email@gmail.com will no longer receive emails from us. If this was by mistake, click here to re-subscribe."
These are the steps I have taken…
I setup the landing page and selected the “set preference center” for it. The gear icon is showing.
Editing the welcome email, I have selected the correct “preference center page” called “Unsubscribe page” under the dropdown.
My welcome email has the {unsubscribe_link} token in it.
According to the documentation, this should work, but it does not. Am I missing something?
I followed your TUT a few weeks back and had the bug with 3.3.3 I have not tried recently but as there have not been any updates I expect the ug still exists.
Ok great! I’m glad I’m not going crazy here. Really wish someone would update the documentation to reflect that this feature is not working. Would have saved me a ton of time.
@joeyk yeah it still doesn’t work. Updating the preference center under configuration is the only thing different you did opposed to the documentation, which I tried earlier.
I think the new builder won’t allow me to create the right preference settings on the page…
So I have to revert to the old builder to test it.
But it seems to be working for me with the old builder, right pref center settings, right language settings.
We could test this together on the next Mautic HelpDesk Meetup, sounds like an interesting task: https://www.meetup.com/mautic-helpdesk-meetup/
I can confirm that for me it does not work either. I have spent many hours with one of our clients on this and we have bashed our heads and still can’t get it working.
Thanks for trying bud. It doesn’t work on version 3.3.3, so I can’t really speak for 3.3.2. If you get it working on the 3.3.3 version, please showcase it on a video if you can. I can do the same to show you it doesn’t work.