Wrong Preference Center page on unsubscribe

[urbanspaceman]

Your software
My Mautic version is: latest 3.x
My PHP version is: PHP Version 7.4.18
My Database type and version is:

Your problem
My problem is: Wrong Preference Center when clicking on unsubscribe

hi have the same error of this abandoned post

Custom preference page not showing

Hi, My goal is to provide a custom preference page (channel, frequency and so on). Here is what I did: Created a landing page and marked it as “Is preference center” Created an email and selected it under “Preference center page” Put a custom link into the email which leads to the preference page Sent the email to a contact Result: When clicking the standard unsubscribe link in the email: standard preference center opens When clicking the custom link in the email: 404 error When clicking t…

i have a custom landing page set as Preference Center
in the campaign email I have set this page as a Preference Center
but in the emails, when the user click on the unsubscribe link
I get a standard page instead of my custom page

Thanks

[mikew]

Hi @urbanspaceman There have been a number of posts on this topic, one by myself as well Preference Center Not Working.

I did some testing with different versions of Mautic and found that this ‘seems’ to be a bug in certain versions, check out this post and I tried in 3.3.3 and was able to get things working.

[urbanspaceman]

Thanks Mikew, i’m on 3.3.3 but i have no luck on this…

[mikew]

That is indeed frustrating. Have you defined the preference center inside the email you are sending out ? (I think you said you did this already).

Are you checking in a different browser to where you are logged into your Mautic instance ?

I would also suggest checking out the mautic.error file to see if you are getting any indication on what is going wrong there

[urbanspaceman]

yes, each email is set to respond to that particular preference center page

[pkwien93]

I ran into the same issue, but could solve the problem by changing the settings.

Configuration → E-Mail Settings → Unsubscribe Settings.
Since my mautic installation is using German Language, I’m not sure if I correctly translated the menu items. Therefore I attach the screenshot:

This setting was set to “Nein” (NO/OFF), after switchting to “Ja” (YES/ON), the configured email preference page worked.

Hint: I configured the Segment List on the landing/preference page, but the list wasn’t visible till I activated the setting “Einstellungen für die Segmente anzeigen” (Show Segments Settings).

I’m sorry for the German terms, unfortunatley I don’t know the used english translation, but I think it’s clear what I meant.

[urbanspaceman]

Ciao, thanks for the reply
I have the same settings as in your screenshot
but in the end it doesn’t work

[joeyk]

Hi,
Quick question: did you try to change language settings for the Email/Preference center?
Joey

[urbanspaceman]

Hi @joeyk
I have:
email in English
centerpage in English