Unsubscribe link shows default settings of Preference Center not custom page

I have created a custom preference page on Unsubscribe link

  1. Created a new theme for the landing page using page.html.twig.
  2. Upload this theme in mautic.
  3. Go to the landing page and select this theme and set it as a preference center page.
  4. Then go to the Emails and from the dropdown in “Preference center page” select this landing page.
  5. Select “YES” for “Show contact preference settings” and “YES” for “Show contact segment preferences” in the Email Setting.
  6. Send an e-mail to a test segment and click on Unsubscribe link from the mailbox.

It always shows the Standard Preference Design Page. It doesn’t show the custom Preference Page. I want to show custom contact segment preferences.
Also, try it by updating mautic to the 3.3.3 version but still not successful.

I have read many posts regarding this issue but cannot find any solution. Is it a bug or something that I am missing here?


Looking for the solution for this issue. If somebody can help, it will be great. :slight_smile:

Same issue here, it seems there is a bug reported already:

always using the same preference center page