Custom unsubscribe landing page issue

Product Support
1

Your software
My Mautic version is: 4
My PHP version is: PHP Version 7.4.3
My Database type and version is:

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My GOAL
I would like to use a custom landing page as the unsubscribe page instead of the default.

Your problem
My problem is:

What I have tried is the following:

  1. I created a custom html landing page to use for unsubscribing and assigned it as the preference center page.

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    image392Ă—502 15 KB

  2. I then assigned my email to use that landing page as the unsubscribe page.
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  3. I tried using the {unsubscribe_url} within the email but it takes me to the generic unsubscribe page and not my custom page. I have also tried using the {Pagelink=1} but once I save the code, it doesn’t seem like it takes the changes with the pagelink.

  4. I try sending myself an email via send email as a example and going to my contacts and sending an individual email to test the links but they both don’t work.

  5. When I look at my landing page and I click on the default button “save preferences”, it doesn’t seem to be doing anything. I noticed that the anchor link has a href attribute of javascript:void(null) but besides that I am not sure what else to look for.

Unsubscribe landing page:

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Unsubscribe landing page code:

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image1222Ă—598 35.6 KB

Output of email and node.

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image1870Ă—1041 172 KB

Unsubscribe settings:

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image1242Ă—877 60.2 KB

Email that I am using for testing: Obten más pacientes con Cha'Pay! La nueva forma de pagar por tu salud!
Landing page: Cha’Pay Unsubscribe :pensive: (chapay.mx)

Any help would be greatly appreciated!

2

I don’t know the solution, but I would like to mention, that the email drwaing following me with it’s eyes totally freaked me out.

2 Likes
3

We totally need a sad mautibot for our unsub email in the community!

3 Likes
4

@joeyk @rcheesley Haha the unsubscribe page was just setting i was checking out. But is this something that can be done?

5

I’m very confused about the pref center myself.
When you try to build your own, make sure, that Unsubscribe settings are set according to the perference center tokens you use.