Do not receive any Page Hit event in v5.0.4

Product Support
1

Your software
My Mautic version is: 5.0.4
My PHP version is: 8.1
My Database type and version is: 10.6.18-MariaDB

Your problem
My problem is:

Hi - I am new to Mautic and even newer to this forum.

I’ve installed Mautic 5.0.4 using cPanel Installatron tool (it won’t install 5.1 for some reason). It is a green field installation using our own domain and hosted in cPanel together with our Wordpress instance.

I have implemented the logic in this page Creating a Double Opt-In Email Campaign in order to achieve double opt-in.

It works until it adds the user to the Pending segment. When I debugged, it became clear that Page Hit never arrives when the contact visits the Opt-In Thank You page (Landing Page).

After I enabled debugging, I can see:

mautic.DEBUG: CONTACT: In a Mautic user session {“hostname”:“s02ae.syd6.hostingplatform.net.au”,“pid”:167581}

…every time I access the Landing Page, but no Page Hit event comes.

Any ideas? Would this be a server level issue? Do I need to ask the cPanel host to look into this? If so, what question can I ask them?

Thanks in advance…

These errors are showing in the log: No error is showing.

Steps I have tried to fix the problem: Debugged it down to the Page Hit issue.

2

Hi there,

Are you hitting the page in an incognito window? It might be that you’re trying to do it from the browser which has a logged in session?

3

No, I was accessing the Landing Page from a normal browser session. Now I tried incognito mode and Bang! It works! Doh!

Sorry to bother you and thanks so much for generating this idea…

4

No problem at all, it usually catches everyone out at least once or twice!

5

Not sure whether it is appropriate to post under this topic but I’ve been struggling with another issue regarding reCaptcha. Please let me know if not, and I will open a new topic.

I have installed the plugin stated here, configured it and used it: Mautic 5 Incompatible · Issue #49 · KonstantinCodes/mautic-recaptcha · GitHub. After a few times (I believe probably after I’ve updated the reCaptcha form field to change something. It began generating multiple copies of it in the form editor [not in the final form]), it stopped working completely. The form basically does noting if I include it in the form. No submission or any other action occurs. It just clears the form and sits there happily…

I tried to clone the form and the clone also behaves the same way.

6

It’s best to make a new post for something unrelated, but for this issue it’s a third party plugin which hasn’t been updated to Mautic 5/5.1 and folks have shared a workaround. Probably best to raise that as an issue here: Issues · KonstantinCodes/mautic-recaptcha · GitHub as it’s not an issue with Mautic per say. There is 3rd Party Addons where you can discuss things like this, but usually it’s best to ask directly of the developer.

7

Thanks a lot. Appreciate the guidance.

8

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