Your software
My Mautic version is: 5.2.0
My PHP version is: 8.2.25
My Database type and version is: MariaDB - 11.4.4-MariaDB-ubu2404
Your problem
My email clicks and unique clicks aren’t updating, but the counts for cloned emails are working as expected.
These errors are showing in the log: There is no error log for this case.
Steps I have tried to fix the problem:
- Cleared the cache using
php /var/www/html/bin/console cache:clear.
- Updated from v5.1.1 to v5.2.
- Updated the tracking ID
56d7b9f8d0b04738a57800699 in the database, but the old parameter still exists."
Hello @selim17,
Some email clients, such as Apple Mail and Gmail, block the scripts used to track and validate email clicks. As a result, the reported click rate may not always be fully accurate.
Best regards,
Ricardo
Hi @ricfreire,
Thank you for your response. The problem is that Clicks and Unique Clicks don’t change, even if I modify hits/unique_hits in the URL redirect field in the database. I’m curious if caching might be the issue. I think these values are being stored somewhere, but I haven’t found where yet. I’m still investigating. 
Currently, I see the cache_items table in the database. How can I reset these parameters? I don’t want to make a mistake since my system is in production. Does anyone have experience with this?
