Email External URL tracking not working all the time

Product Support
1

I’m getting inconsistent tracking for external links in emails. Some times it will track the user and for other users it will not. But once it doesn’t track a user it appears that it won’t ever track external links for that user.



I’m using HTML emails without a template. You can see the html code for the links used in the email below.



Also using a token as you can see below.

Code:

When I go back to edit the email it gets converted to below:

View your **Vis Report**">Visibility Report

Source below
Code:

Here is the source from the actual email that was received without the tracking:
Code:

Here is the source from an actual email that was received with the tracking code correct:
Code:

Both of those emails were sent part of the same campaign.
2

I’m getting inconsistent tracking for external links in emails. Some times it will track the user and for other users it will not. But once it doesn’t track a user it appears that it won’t ever track external links for that user.

I’m using HTML emails without a template. You can see the html code for the links used in the email below.

Also using a token as you can see below.

<p>View your <a href="http://admin.desturl.com/?{leadfield=visreport1}">Visibility Report</a></p>

When I go back to edit the email it gets converted to below:

View your Vis Report">Visibility Report

Source below

<p>View your <a false="" href="http://admin.desturl.com/?&lt;strong contenteditable=">**Vis Report**&quot;&gt;Visibility Report</a></p>

Here is the source from the actual email that was received without the tracking:

<p>View your <a href=3D"http://admin.desturl.com/?page=3Dsite/clien= ts/livereport/print&client_id=3D1326822&partner_id=3D13172&baseline_overvie= w=3Dselected&baseline_local=3Dselected&baseline_directory=3Dselected&live_o= verview=3Dselected&live_local=3Dselected&live_directory=3Dselected&live_key= word=3Dselected&live_social=3Dselected&live_reputation=3Dselected&live_webs= ite=3Dselected&public=3D686d52feb65e6b83ebe3d5298593aae4">Visibility Report= </a></p>

Here is the source from an actual email that was received with the tracking code correct:

<p>View your <a href=3D"http://em.mydomain.com/r/a1508d861998cdc310a131b88?= ct=3DYTozOntzOjY6InNvdXJjZSI7YToyOntpOjA7czo4OiJjYW1wYWlnbiI7aToxO2k6Njt9cz= o1OiJlbWFpbCI7aTo3O3M6NDoibGVhZCI7aToxNTt9">Visibility Report</a></p>

Both of those emails were sent part of the same campaign.

3

The problem with tokens in a link URL was reported here:

https://github.com/mautic/mautic/issues/879

and it’s already being fixed in

https://github.com/mautic/mautic/pull/920

But there are still some issues with the fix. I’m sure it will be fixed in upcoming 1.2.1.

4

Sounds good