Mautic Community Forums

Email problems

Hi vcdesigns



When one want to use a software like this in production, you need to have a copy on development because it is known that Mautic is not very stable. (you must do a lot of proves before update. )

I´m sure the problem is with the config. I know, you say you dont change anything but change the version. So, you have changed all (it s just in my opinion). :((((

Do you solved your problems? Maybe we could follow in private and if we solved the problem we could share with the community. I would like to see your config because Mautic is not a racional software. It s very difficult help you in the distance and without I can see inside your mauitc but… could you paste some pictures about your config? System settings, campaigns settings, email settings… So it ll be more easy if i could see inside your mautic but understand its very complicated and private. Maybe I can help you but I can not to know without see the configs



Personally I use Mautic 2.10.1 because I had big problemes when i update from 2.8 to 2.9 and before to 2.9.2 and to 2.10.0 (I can not undestand why the people can not download my version 2.10.1 of Mautic repositoy but yes the 2.10.0 version when this version broke me all my work of a year. :((((



Good luck man.



PS - Well, I am a user of mautic, I live in Spain, and I am director of marketing projects inbound and I also worked as a web developer and SEO specialist. I do not work for Mautic’s support. I just want to help you without further intention.



Fdo:



Sergio Bolinches

Hi vcdesigns

When one want to use a software like this in production, you need to have a copy on development because it is known that Mautic is not very stable. (you must do a lot of proves before update. )
I´m sure the problem is with the config. I know, you say you dont change anything but change the version. So, you have changed all (it s just in my opinion). :((((
Do you solved your problems? Maybe we could follow in private and if we solved the problem we could share with the community. I would like to see your config because Mautic is not a racional software. It s very difficult help you in the distance and without I can see inside your mauitc but… could you paste some pictures about your config? System settings, campaigns settings, email settings… So it ll be more easy if i could see inside your mautic but understand its very complicated and private. Maybe I can help you but I can not to know without see the configs

Personally I use Mautic 2.10.1 because I had big problemes when i update from 2.8 to 2.9 and before to 2.9.2 and to 2.10.0 (I can not undestand why the people can not download my version 2.10.1 of Mautic repositoy but yes the 2.10.0 version when this version broke me all my work of a year. :((((

Good luck man.

PS - Well, I am a user of mautic, I live in Spain, and I am director of marketing projects inbound and I also worked as a web developer and SEO specialist. I do not work for Mautic’s support. I just want to help you without further intention.

Fdo:

Sergio Bolinches

Can you send individual emails? Is the problem just in campaigns? Segments? Just when you try to send massive emails? Which is your email provider? Are you using smtp os phpmail?

no doing an update from a version doesn’t update every thing, if you read the documentation it only updates specific things everything for me is working just fine now i had another developer i work with we figure it out. I just removed all email information for sending and deleted it all and cleared cache re added connected to my smtp and it works just fine, mautic just had a hiccup from the 2 versions and didn’t keep the settings right.

I’m happy to hear that you’ve solved your problem :))))

This is what i had to do, Mautic has no idea about this i see nothing on any forum or documentation on emails that work or don’t work for sending.

i have talked to a few major companies that deal with email such as google, yahoo, comcast and other ISP type of businesses that monitor and have email servers. When it comes down to it and your using your own SMTP or even other 3rd part connections for emails. DNS PTR records have to be verified and cleared as safe. Mautic isn’t a safe application to just be sending out mass emails at all. Its on your end that needs to be checking on all these crazy steps that need to be in place.
I had my hosting provider explain a bunch of things. VPS, Shared, and Semi Dedicated servers arn’t able to provide or be a legit server for you to have or uses SMTP Dedicated Servers are the only one’s that you can have this setup and working properly.

I have over 70k in emails for all my clients the past 6 weeks has been a nightmare sending out anything, mautic logs show nothings is wrong and the cue just fills up and the cron job doesn’t trigger to do anything that is because the server itself detects a lot of ESMTP and SMTP PTR issues and it collects and collects and everything will be bounced back at somepoint. After i opened up my bounced email address i use for mautic 520k plus emails where inside of fit all legit all working email address showing bounced and all these errors from all locations on the planet with proper safe PTR Records missing or unknown. The moment i talked things over with my hosting people my mail server uses my actual dedicated server path and is used in the PRT records proving i’m a dedicated safe server for hosting domains and emails. I also increased speed, connection from this. I waited 24 hours for everything to change and connect globally and this morning i sent out 70k of emails in 2 hours with no problems. Mautic now shows me true stats on sent, opened, clicks and from whom. All other 3rd party companies that are autoresponder systems have had to go through and have all this crap done on there ends so they are a legit mass email server.

I have had the past 2 months lot’s of 554-web.de (mxweb111) Nemesis ESMTP Service not available

554-No SMTP service

554 invalid DNS PTR resource record, IP=xxx.xx.xxx.xxx
On Linux servers the following error can be found in /xxx/log/maillog :

Nov 9 11:33:15 hostname postfix/smtp[29973]: … ESMTP Service not available 554-No SMTP service 554 invalid DNS PTR resource record,