Emails going into Spam

Product Support
1

To whom that can help… Pretty Please



We have slight issue with emails being sent from our self hosted Mautic Application going into the Spam folder, more specifically emails coming from Free Email services like Hotmail, Yahoo, Gmail & AOL. We have trawled the internet far and wide on order to find a possible solution to the issue and are hitting a brick wall.



We know exactly where the issue lies and thats with the Mautic form injecting the Reply to address with the user’s email address that filled out the form’s and that in turn forces the likes of the freemail services to do the following:

Code:
Spam-status Yes, score=4.5 required=3.5 tests=FREEMAIL_FORGED_REPLYTO, FREEMAIL_REPLYTO_END_DIGIT,HTML_IMAGE_ONLY_08,HTML_MESSAGE,T_REMOTE_IMAGE autolearn=disabled
Code:
Spam-report * 0.2 FREEMAIL_REPLYTO_END_DIGIT Reply-To freemail username ends in digit * (user[at]hotmail.com )

Is there a way to change the config for this field (Reply To) so that it uses our Mautic's system email / From email? Or is there any way to work around this issue as currently majority of the emails coming in are going directly in the Spam folder and they are all legitimate emails from customers.

Thanks to whom ever can help us...
2

To whom that can help… Pretty Please

We have slight issue with emails being sent from our self hosted Mautic Application going into the Spam folder, more specifically emails coming from Free Email services like Hotmail, Yahoo, Gmail & AOL. We have trawled the internet far and wide on order to find a possible solution to the issue and are hitting a brick wall.

We know exactly where the issue lies and thats with the Mautic form injecting the Reply to address with the user’s email address that filled out the form’s and that in turn forces the likes of the freemail services to do the following:

Spam-status  Yes, score=4.5 required=3.5 tests=FREEMAIL_FORGED_REPLYTO, FREEMAIL_REPLYTO_END_DIGIT,HTML_IMAGE_ONLY_08,HTML_MESSAGE,T_REMOTE_IMAGE autolearn=disabled 
Spam-report  * 0.2 FREEMAIL_REPLYTO_END_DIGIT Reply-To freemail username ends in digit * (user[at]hotmail.com )

Is there a way to change the config for this field (Reply To) so that it uses our Mautic’s system email / From email? Or is there any way to work around this issue as currently majority of the emails coming in are going directly in the Spam folder and they are all legitimate emails from customers.

Thanks to whom ever can help us…

3

@MxyzptlkFishStix will dive into this now and test and get back you. Seems like a viable temp fix for now.

4

@MxyzptlkFishStix Excellent, thanks for the direction into where the Reply to field is set, it seems to have resolved the issue for us and our clients. As a temp solution, we’ll be sure to put this fix forward as a possible option to update from the Mautic admin panel rather than delving into the code after each update of Mautic.