Mautic Community Forums

Emails Going To Junk/Spam Folder

Hello, I am using the free cloud version and am having issues with email going to Junk folders (see image here http://www.ccastrategicmedia.com/wp-content/uploads/2017/08/Capture.jpg).



I have a SendGrid account, but cannot figure our how to connect it to Mautic. Any thoughts? Email going to junk is simply not going to work.

Hello, I am using the free cloud version and am having issues with email going to Junk folders (see image here http://www.ccastrategicmedia.com/wp-content/uploads/2017/08/Capture.jpg).

I have a SendGrid account, but cannot figure our how to connect it to Mautic. Any thoughts? Email going to junk is simply not going to work.

Sendgrid (or any other “real” email provider) should take care of your email being delivered correctly. If you send mass emails via simple SMTP, you could quickly be blacklisted.

I tested Sendgrid together with Mautic some time ago. Do you get any error messages when configuring it?

I can’t figure out how to configure SendGrid to work with Mautic. I thought it would be under Settings -> Configuration -> Email but it’s not. How do I get SendGrid to talk with Mautic?

You are in the right place. Under Configuration -> Email Settings you have to choose Sendgrid in the Service to send mail through dropdown.

@staormino Is not completly relate to the SMTP provider you use.
If you dont configure the DKIM, SFP and the others records you email will be mark as spam.

Even with sendgrid if you dont setup the records you will be flag as spam.
(NOTE: the free sendgrid account something they have an IP that are blacklisted in the spam databases and this is a problem i have report personally to sendgrid)

[i]Thank you for contacting SendGrid support and reporting this IP blacklisting. When sending email through an account that is under the Free or Essentials pricing package, your account will be utilizing a shared IP pool. Being grouped with others on a list of IP’s can offer several benefits, especially if you are only sending a moderate amount of email.

However, you are sharing IP’s with many other SendGrid users, which can sometimes produce unintended negative consequences. If some of these users display poor sending habits or behavior, it can negatively affect others (you) within the group.

One good way to avoid this would be to upgrade to a dedicated IP (Pro or higher package). Doing so ensures that no one else affects your IP reputation score and you will no longer be on a Shared IP address. Having a dedicated IP address, however, may produce problems if you send small amounts of email volume or your sending frequency is inconsistent.

I have let our compliance team know about this IP to handle delisting mitigation.

Please let us know if you need anything else![/i]

@PeterTL I don’t see a drop down for SendGrid anywhere. Here is what I see… http://www.ccastrategicmedia.com/wp-content/uploads/2017/08/Capture2.jpg

@ninjoan I noticed your comment was related to the free SendGrid account. I do not use the free account. I have a paid account with a dedicated IP, but I may still have to configure the DKIM, SFP and the others records. Where do I configure the records? Is this something I do thru Mautic, or my email provider (which is Office365)?

Keep in mind this is the free cloud version.

by the picture you share you are using Mautic Cloud (free)
Mautic Cloud dont have the option to choose other SMTP provider, you need to configure the default Mautic Cloud DKIM
https://mautic.com/help/email-deliverability/

@staormino - listen to @ninjoan

Also, use this site to test the deliverability of your emails: https://www.mail-tester.com/

It will give you a score based on the deliverability and show you the steps to get a near perfect score.

You might also try Glock Apps for spam testing. Both Email on Acid and Litmus also provide spam testing, but cost more as part of a bundle of email development/testing services.