Mautic Community Forums

Error 404 Installation

Hi everyone, I just started using Mautic for the first time and so I will ask a question that is probably very simple for you …

after downloading the installation zip file, uploading it to my control panel and ‘unzipped’, I don’t understand how to follow what the guide says: “and then navigate to that location in your browser. You will find Mautic has a very easy to follow on-screen installation process.”
Error 404 appears.
My Mautic version is: 2.15.1
My PHP version is: 7.0.0

Could you give me some suggestions for this?
Thanks a lot!

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Hi there, and welcome to the Community!

Just posting here what I replied with on Slack so that others can see:

When you’ve unzipped it, you’ll have likely done that in a folder of your web root. For example, if my website is then maybe I’d unzip Mautic into a folder called ‘m’ within the public web folder. The location it refers to is then

For info, I’ve just submitted some updates to the documentation which should make it much clearer, based on your questions :slight_smile:

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thank you very much for your reply!

Exactly, as far as my case was concerned, I went to the exclusion to understand where the error was. I found out later that it was a hosting configuration.

Thanks again for the answer, you were very clear!