Your software
My Mautic version is: 2.16
My PHP version is : 7.2
Your problem
My problem is: Im trying to install the script in a sub folder(v2) but i’m unable to install the script, it says " The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator." after the 2nd Step
These errors are showing in the log:
[2020-05-13 07:18:04] mautic.WARNING: PHP Warning - require(/var/www/vhosts/mailer.domain.com/httpdocs/v2/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php): failed to open stream: No such file or directory - in file /var/www/vhosts/mailer.domain.com/httpdocs/v2/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 {“className”:“Mautic\UserBundle\Entity\Role”,“classMetadata”:"[object] (Doctrine\ORM\Mapping\ClassMetadata: Doctrine\ORM\Mapping\ClassMetadataInfo@00000000634f1cca0000000049d2fef6)",“proxyClassName”:“Proxies\CG\Mautic\UserBundle\Entity\Role”,“fileName”:"/var/www/vhosts/mailer.domain.com/httpdocs/v2/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php"}
[2020-05-13 07:18:04] mautic.WARNING: PHP Warning - require(/var/www/vhosts/mailer.domain.com/httpdocs/v2/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php): failed to open stream: No such file or directory - in file /var/www/vhosts/mailer.domain.com/httpdocs/v2/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 {“className”:“Mautic\UserBundle\Entity\Role”,“classMetadata”:"[object] (Doctrine\ORM\Mapping\ClassMetadata: Doctrine\ORM\Mapping\ClassMetadataInfo@00000000634f1cca0000000049d2fef6)",“proxyClassName”:“Proxies\CG\Mautic\UserBundle\Entity\Role”,“fileName”:"/var/www/vhosts/mailer.domain.com/httpdocs/v2/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php"}
[2020-05-13 07:18:04] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/var/www/vhosts/mailer.domain.com/httpdocs/v2/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/opt/plesk/php/7.1/share/pear’) - in file /var/www/vhosts/mailer.domain.com/httpdocs/v2/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209
[2020-05-13 07:18:04] mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Notice: require(): Failed opening required ‘/var/www/vhosts/mailer.domain.com/httpdocs/v2/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/opt/plesk/php/7.1/share/pear’) - in file /var/www/vhosts/mailer.domain.com/httpdocs/v2/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209
[2020-05-13 07:18:04] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: “Compile Error: require(): Failed opening required ‘/var/www/vhosts/mailer.domain.com/httpdocs/v2/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/opt/plesk/php/7.1/share/pear’)” at /var/www/vhosts/mailer.domain.com/httpdocs/v2/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php line 209 {“exception”:"[object] (Symfony\Component\Debug\Exception\FatalErrorException(code: 0): Compile Error: require(): Failed opening required ‘/var/www/vhosts/mailer.domain.com/httpdocs/v2/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/opt/plesk/php/7.1/share/pear’) at /var/www/vhosts/mailer.domain.com/httpdocs/v2/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php:209)"}
Steps I have tried to fix the problem:
i have tried switching to other php versions, deleting cache folder at /app even tried to start with a fresh DB
anyone can help me to locate the issue
thanks