Filter applied to Segments, but contacts are not getting linked to the segment

Product Support
1

MAUTIC
My Mautic version is: 4.0.0
My PHP version is: PHP Version 7.4.33
My Database type and version is: MariaDB (10.6.12-MariaDB-0ubuntu0.22.04.1)

Your problem
My problem is:

  1. I added two contacts manually. I added tags to both contact.
  2. Then I created a new Segment and added a filter for the Tag values I just assigned to the contacts.
  3. After that, I was expecting the two contacts to be linked to the segment, but the segment still says “No contacts”

What can I do to fix this? I am just staring off with Mautic and this is just Day-1 for me :slight_smile:
I read somewhere that I may need to run cron job of some sort, but I could not find the information for it.

I am running Mautic on AWS EC2, so any related guidance would be greatly appreciated.

2

Hi,
Based on your other post you probably figured out, that your cronjobs are not running.
Do you have an ssh access to your server?

3

Hi @joeyk
Thanks for your reply.
Yes I have SSH access.
I also added the cron job to the server like this:
* * * * * /usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update —env=prod > /dev/null 2>&1

When I do crontab -l I can see this line of code. But still the segment is not getting updated with tagged contacts.

4

Can you run this code in the ssh console without the

/dev/null 2>&1

ending and see the result

5

Just tried that too.
Still its not working :frowning:
Everything else is working fine on Mautic installation.

6

Hi,
could you plz share the result what you recieve back in command line?
Also: you said everything else is working.
Does campaign triggering working?

7

Hi, Did you mean running this code directly in SSH?
I just did that.
I get command not found.

This is what I ran:

* * * * * /usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update
8

Oh Sorry my mistake,
I ran this script

/var/www/html/mautic/bin/console mautic:segments:update

and got this result:

1 total contact(s) to be added in batches of 300
 1/1 [============================] 100%
0 total contact(s) to be removed in batches of 300
1 contact(s) affected

The script ran successfully and updated the segment with a contact that was tagged.

So looks like if I execute through SSH, its working. Somehow the cron job is not executing on its own.

9

Hello,
Dont run the stars in your command line. That is for the crontab.
Run this:

/usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update

or

php /var/www/html/mautic/bin/console mautic:segments:update

10

Ok, So I tried the following:

/usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update

No such file or directory

php /var/www/html/mautic/bin/console mautic:segments:update

Executed successfully.

So I did crontab -e
Edited my cron job string to the one above that worked.
SSH said: “crontab: installing new crontab”
I waited a few minutes and checked, but the segment was not updated :frowning:

Not sure what I am doing wrong here…

11

Ok looks like it is working now.
Thanks a lot for brainstorming this with me :slight_smile:
Only problem I noticed is that once the script runs and it adds a contact to the segment and later if I remove the contact from segment manually, it does not add that contact again.

Not sure how to solve that :slight_smile:

1 Like
12

This is how it should work.
Once a contact is manually removed (you must have a reason to do so), it will be immune to the segment filters. This is your own protection not to create infinate loops and crash your own server.

13

Thanks a lot for your explanation. Really appreciate your help :slight_smile:

14

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