Mautic Community Forums

Form for asset hang on "Please wait..."

I have seen that there are several posts on this issue, but anyone can help me. I have tried to clear the cache, fix permits, rebuild the form… So sorry for this post, but I cannot resolve the issue in any way.

If I put on my website the “automatic” code of the form with the action to delivery an asset (a pdf) when I press the button it changes in “Please wait…” and nothing else happens. The conversion from anonymous to contact works.

If I use the “manual” code (the html code) everything works.

Other features as tracking on web site and email work.

I don’t see any errors in app/logs/mautic_prod… and apache log. Is there any other log that I can see?

Thank you very much for your help.

Nicola.

I have seen that there are several posts on this issue, but anyone can help me. I have tried to clear the cache, fix permits, rebuild the form… So sorry for this post, but I cannot resolve the issue in any way.
If I put on my website the “automatic” code of the form with the action to delivery an asset (a pdf) when I press the button it changes in “Please wait…” and nothing else happens. The conversion from anonymous to contact works.
If I use the “manual” code (the html code) everything works.
Other features as tracking on web site and email work.
I don’t see any errors in app/logs/mautic_prod… and apache log. Is there any other log that I can see?
Thank you very much for your help.
Nicola.

I have the same issue and Im currently on version 2.9.2 of Mautic… Have you found a solution?

@ewallace Hi! i had the same problem in Mautic version 2.8.x and after in 2.9.2 and 2.10. I tried thousand of solutions. First i solved it changing the MauticURL to https://domain.es instead of https://domain.es/mautic or mautic.domain.es (the problem is not for the subdomain or subfolder. The problem i think that is for the protocol ssl). Also helped me change the URL to //domain.es/mautic (withouth https: When I ve used DomainURL of Mautic the button form worked fine but others problems appeared)
If you try to solve the problem changing the URL maybe dont go the email constructor. So, I solved that changing the Theme folder to root beacuse somethings call to other URL. So i changed the folder theme and works, but… it is not a good solution. (but worked perfectly)
I dont recomend you upgrade to Mautic 2.10 because today I was crazy reparing a lot of problems with Forms, Focus items, Campaigns… (Maybe tomorrow i ll do a Downgrade because this is not stable)

Now, the good news… I solved the problem that you have with the form with a trick that i read in the Forum 10 minuts ago.

Read this: https://www.mautic.org/community/index.php/8154-form-is-hang-on-submit-button-after-hit-submit/20

Good luck xD

That fix worked for me too. Thank you.

I’ve copied the js files before the change and afterwards so if a future version breaks it again I’ll be ready!