Form submissions not pushed to integrations

Product Support
1

I’ve Mailchimp and vTiger plugins installed.

I’ve got them configured so that they pass the authentication (been through that several times with both.

I’ve got the forms set to push data to the intergration.

Mailchimp fails to pull up the available lists

vTiger integration is just happy and dumb. Accepts any setting



I’ve tried the form with test data.

I’ve used the same email address over and over again, so Mautic sees it as only one lead.

The lead never gets added to any Mailchimp list - it doesn’t know which one.

And nothing happens with vTiger either.



What can I try to get these integrations to work?



Thanks.

2

Thanks, I’d like to give it a try. Not sure how to do that?
Where do I download it?
Just ftp it up to Mautic folder?
Thanks

3

Well, yes. If you don’t use the GitHub version (which is not recommended for the production), you’ll have to look at what rows in what files were changed. The overview for that PR is here:

https://github.com/mautic/mautic/pull/1351/files

Please, comment on that PR if you make a test about how the test went. It will help a lot with the release of the next version.

4

That change fixed the problem.
ftp & text editor. Changed one line.

Thanks for the help.

5

Awesome! Would you mind commenting below that PR on GitHub? This comment is not tracked on GitHub where it counts.

Just for info, every PR has to be successfully tested at least 2 times before it can be merged.

6

Ok, I left the comment of successful test on the PR. If you need me to do anything else, let me know.

7

I’ve Mailchimp and vTiger plugins installed.
I’ve got them configured so that they pass the authentication (been through that several times with both.
I’ve got the forms set to push data to the intergration.
Mailchimp fails to pull up the available lists
vTiger integration is just happy and dumb. Accepts any setting

I’ve tried the form with test data.
I’ve used the same email address over and over again, so Mautic sees it as only one lead.
The lead never gets added to any Mailchimp list - it doesn’t know which one.
And nothing happens with vTiger either.

What can I try to get these integrations to work?

Thanks.

8

So I’ve tried some other things.

Tried following the directions here:
https://www.mautic.org/docs/plugins/mailchimp.html
But that fails authentication
The modal popup is looking for client ID and client Secret which are issued under registered apps.

I’ve got two instances of Mautic as registered apps now, since there is no provision to deactivate or delete an app in Mailchimp.

I can’t find a provision to remove a plugin from Mautic either. I want to remove the mailchimp plugin and start over.

9

So the Mailchimp plugin is apparently passing authentication but not picking up the list of lists. Even trying to search in the lists field fails to bring up anything.

10

There is a fix for Mailchimp:

https://github.com/mautic/mautic/pull/1351

Maybe it will help