Forms emails send, others won't

Product Support
1

Hey all!



So upon submission of a form, I have two actions that are taken after.

In one, a styled email should send to the lead confirming all of the information they’ve submitted. (email.send.lead)

A second email, generic, just sends the leads information to the admins (form.email).



The (form.email) action is working properly, sending as queued, but the (email.send.lead) is not.



When sending a test email through the configuration options, it works and sends the 3…2…1… testing email.

But when testing an actual email template, it does not send the test.



Any ideas?

2

Hey all!

So upon submission of a form, I have two actions that are taken after.
In one, a styled email should send to the lead confirming all of the information they’ve submitted. (email.send.lead)
A second email, generic, just sends the leads information to the admins (form.email).

The (form.email) action is working properly, sending as queued, but the (email.send.lead) is not.

When sending a test email through the configuration options, it works and sends the 3…2…1… testing email.
But when testing an actual email template, it does not send the test.

Any ideas?

3

I’m having the same issue here c0n.

I can send test emails from both the ‘Configuration’ area and the Emails ‘Send Example’ function, but when I have a form action ‘Send email to contact’ it never gets sent.

I notice as well that when I click ‘Edit Email’ or ‘Preview Email’ in the ‘Send email to contact’ modal, it doesn’t properly get the email.

Screenshot - http://pasteboard.co/jkulq3VVN.png

I’m going to play around with the actions a bit more,

4

Ah, got it.

Redoing the email and actions didn’t help, and I confirmed that the mail settings were working.

I had the wrong cron job - went over them carefully and replaced ‘mautic:process:email’ with ‘mautic:emails:send’.
Getting them now, with link tracking and everything.