Second send form not send email

Product Support
1

Hello,

I have a strange behavior with my first form.



i have create a simple contact form on website.

on the first time use, the “send mail” action is complete and a email is sended.

if the lead reuse this form to transmit another message, the send mail action is not executed ( the add point action is not applied too)



can you help me for understand this problem ?



Thanks

2

Hello,
I have a strange behavior with my first form.

i have create a simple contact form on website.
on the first time use, the “send mail” action is complete and a email is sended.
if the lead reuse this form to transmit another message, the send mail action is not executed ( the add point action is not applied too)

can you help me for understand this problem ?

Thanks

3

You are probably using a campaign action, right? Every campaign can be triggered only once for a lead. If you want to send email every time the form is submitted, use the standalone form and add the actions directly in that form.

4

Hello,
yes i have understand the concept of campaign in mautic.
with a standalone form it’s work fine !

Thanks.

5

I can see many situations where a lead could end up triggering the same campaign more than once.
Why not make this limit a “per campaign setting” and let it be handled though campaign decision events?

6

I totally agree. It just have to be developed I guess.