As the Mautic Community Team, we constantly strive to achieve the best possible ecosystem for our users.
We all know there is still a lot of potential, and one area that we’re currently looking at is the relationship between https://forum.mautic.org/ and other places like official and inofficial groups in Facebook, LinkedIn and others.
This includes thoughts like
- clear indication of what the official channels are
- making all relevant content visible to Google
- giving users access in their preferred tools / with low barriers
- acknowledging that behaviour and habits are not the same around the world, plus providing local language places
- allow for non-public conversations, too
Here is a proposed package to bring this forward:
Aside from forum.mautic.org, define one Facebook group and one LinkedIn group as official, and fully embrace those
Allow official local language communities to define their official social media group, too (ideally just one - again, aside from forum.mautic.org)
Create bridges to copy all content from social media groups over to forum.mautic.org via API
Ask the admins of all other Mautic groups in Social Media to join their official local language community and hand control of the group over to that community (or else, to clearly mark their group as inofficial)
In all other relevant Social Media platforms, own the name “Mautic” and have a group in place that basically points people to the other channels incl. forum.mautic.org
Use Slack for all communication that is not intended for Google.
YOUR OPINION PLEASE!
Do you have any thoughts on this, any point that we missed, any suggestions for improvements?
Like always, all feedback is appreciated!
P.S. If you’re wondering about the notion of “official local language communities” - stay tuned, we’re currently piloting this, and it’s a quantum leap!
Or contact my now if you want to be early adaptor with your country, language or region.