Help Needed. Campaign Non-Action Decision Path Problem

Product Support
1

Does anyone know what would cause Mautic (hosted version) to run a contact down the non-action initiated decision path (red points) of a published campaign even though the contact has engaged positively with the campaign’s contact-initiated decision path (green points) relative to the opening of emails, visiting of web pages, and the successful submission of forms?



I’ve checked and re-check my campaign workflow and I’m stumped. Has anyone else run into this?



Any input would be greatly appreciated!

2

Does anyone know what would cause Mautic (hosted version) to run a contact down the non-action initiated decision path (red points) of a published campaign even though the contact has engaged positively with the campaign’s contact-initiated decision path (green points) relative to the opening of emails, visiting of web pages, and the successful submission of forms?

I’ve checked and re-check my campaign workflow and I’m stumped. Has anyone else run into this?

Any input would be greatly appreciated!