My Mautic version is: 3.1.2
My PHP version is: 7.3.23
My Database type and version is: mysql
Hosting on a shared server.
My problem is that I want to stop the upcoming emails from sending.
Steps I have tried to fix the problem:
- Unpublished the emails in the queue
- Unpublished the campaign sending the emails
- Deleting the /var/cache directory
- Deleting all records from the mau_cache table
- Deleting the /var/cache directory AGAIN
I’ve allowed time for the cron jobs to cycle through.
Still the Upcoming Emails shows the same set of emails that I don’t want to be sent.
What else can I try (in the next 24 minutes)?
To buy time, I changed the SMTP settings to prevent the incorrect messages from being sent.
Of course, when I re-configure it to run, they will be sent unless they are cleared or deleted first.
What do you suggest?
i have same problem any help?
If your emails are set to queue the only way I know of doing this is via the terminal.
You would need to ssh into your terminal (maybe you can do this from cpanel file manager as well - never tried) and navigate to the spool directory, usually sitting in /var/www/mautic/var/spool/
You will then need to remove the spool.
Funny thing with the spool is there are files that are created with a hyphen “-” at the beginning of the file name and the regular rm command does not like this, so what you will need to do is the following command
sudo rm -rf – -* [This will remove all the files that start with a -]
then you will need to remove the rest
sudo rm -rf *
thank you for your respon. Now my spool folder is empty. And i’ve stop my campaign but:
- why on my mautic dashboard, still show upcoming emails?
- When i create new email campaign to 3 emails, it said that the email was successfully sent. But, only 1 email receive the email campaign.
There is no log
I just have a comment about your cronjobs. You are running them at the same momment.
Thank you @joeyk for your answer. Because i’m still learning about mautic, and have no programming or linux knowledge. But eager to learn
I fixed the cron job, so, is it the better configuration or there is still need to be corrected?
Yep, much better. Good job.
Thank you for your help @joeyk