Mautic Community Forums

URGENT HELP: How to avoid mautic to send more upcoming email

Hi,

by mistake, a campaign was published while pointing a wrong list and some emails have been sent. Then, as per campaign expectation, the second email of such campaign have been triggered and prepared to be sent, so I can see about 10 email that will be sent tomorrow (24h after the first email - I can see them in the dashboard in “upcoming emails”).



We fixed the issue and we apologised with the customers (only about 80 people anyway), however I cannot remove the 10 emails to be sent tomorrow.

Is there any way to do so?

Any function? Any parameter on the mautic/console? delete rows from DB? Anything that would do the job (before tomorrow)…well…I can also stop cron job but this will stop mautic at all!



Thanks in advance,

Regards,

Salvatore.

Hi,
by mistake, a campaign was published while pointing a wrong list and some emails have been sent. Then, as per campaign expectation, the second email of such campaign have been triggered and prepared to be sent, so I can see about 10 email that will be sent tomorrow (24h after the first email - I can see them in the dashboard in “upcoming emails”).

We fixed the issue and we apologised with the customers (only about 80 people anyway), however I cannot remove the 10 emails to be sent tomorrow.
Is there any way to do so?
Any function? Any parameter on the mautic/console? delete rows from DB? Anything that would do the job (before tomorrow)…well…I can also stop cron job but this will stop mautic at all!

Thanks in advance,
Regards,
Salvatore.

Hi @Salvofan,

Can you try removing the 10 leads from your campaign manually? I think this should stop them from receiving the emails. Just make sure you run the campaign:update cron job after you remove the leads.

I think disabling the campaign should also stop the emails from coming out. I am not too sure about this though so you need to check.

Failing that, if you are desperate, I would change the SMTP details to something invalid to make sure no emails could go out. Then you would have a bit more time to work out other ways of fixing it like deleting DB rows etc. However, I think removing the leads from the campaign should work.

Hope this helps.

Linh