Dear members
How to create the following scenario if possible?
1- The campaign is triggering when a new contact is imported to segment X
2- He receives an email immediately, if opened add points, if not opened wait 3 days and send a new email
Hi,
A campaign from scratch? What do you want to achieve? Send emails?
What is your goal?
Btw: what do you mean by emails are configured by server host? Will they use their own IP range?
Thx,
Joey
My aim is to send emails to a list of opt in clients that i have already added on contacts in mautic. We are sending newsletters being invitations to attend conferences that we organise.
Lastly (configured by server host) i meant to say that my details on email settings have already been set up on mautic.
Hi Joey, I have an issue with a campaign I set up a similarly and hope that you can help me figure out whats going on.
I trigger my campaign with a segment, send the first mail and then I used a decision to check if they open the mail or not.
On the positive leg I add some points with a waiting period of 1 day and then an action to send mail 2.
This mail should wait 5 days and should be sent only on weekdays and at a certain range of hours, but the mails are being sent on the very next day.
On the negative leg I just jump to the next event (with a waiting period of 1 day) which is sending mail 2.
So in total each mail should be going out every 6 to 8 days depending if its a weekday but right now they are being send daily.
On another note, I put my email as a test and I only received the first mail. All of the others, even though Mautic says they were sent, are not on any inbox tray.
Hello @perla29 !
I noticed on 2.16.3 similar behaviour as well. After changing email sending timing to an hour restriction the value was not saved. Can you delete this step, re-add it and try again plz.
Other than that - I need to see the campaign, so reach out to me in a PM if it doesn’t work out.
Joey