My Mautic version is: 5.2
Every mail has a function, what contacts have already read the mail.
How can i filter and show the contacts who have not read?
Hi Stefan,
TL;DR - Set up a webhook to tag contacts that open emails. All other remaining contacts are those who’ve not yet opened an email.
Typically, this is done within individual campaigns. For example, a segment is processed within a campaign and binds contacts to that campaign for some duration of time. After that time has passed, every contact is processed in some way, be that communication, tagging, or whatever is needed for the campaign. In this way, any contact who has not opened a specific email sent from within that campaign - if they haven’t opened it within X hours/days/weeks/etc you could tag them, or pop them into another segment, to indicate they did not open the email within the timeframe.
But I think your question is not about the timing in a campaign, but a more generalized approach to segregating contacts who’ve not opened a single email. Is that right?
One approach that would be possible is to open webhooks in the config menu and set up a webhook to fire on email open event:
You’ll need a way to receive that…like Zapier, Make or n8n automation platforms. (Those are separate from Mautic entirely.) Your automation platform receives the webhook data from an email open, and you use that trigger to tag that contact with a tag like “opened an email”.
Other contacts, who have not yet opened an email, won’t get the tag.
You will still need to think about the time lag to give contacts a chance to become engaged. But this method could offer an easier solution.
Hmmm…looks complicated.
I’ve sent a sequment e-mail (newsletter). If i click the button “read” this query is executet: email_read:72
Is there any way to create a query which brings results, not read? (here is the manual of the filters)
https://docs.mautic.org/en/5.x/search/search_operators.html