What @EJL is asking is correct, are you seeing tracking on the emails, for example you say that someone who has opened an email is still getting emails from the negative path.
Can you confirm that Mautic is flagging a person as read who has read the email, if tracking and wbhooks are not set up correctly and Mautic is not able to determine if a person has opened a mail, it will assume the person did not open the mail and hence go down the red path.
Also it will help to provide some logs messages, you can extract the basic ones from Mautic -> Settings -> System Info -> Logs
and even better if you have ssh access from /var/log/nginx/mautic.error or apache/. whatever server you are using
Thank you for your reply Mike! I do not have a webhook or tracking employed at this time. I have not done this before but am seeking guidance on how to achieve the desired outcome. I have only been using Mautic for about 3 weeks…that’s been on the fly learning, searching, reading to understand. We have been using Mailchimp and I am working at making the full jump to Mautic. When it comes to coding I can usually get the job done, but it takes time. And our current Cron Job schedule isn’t yet conducive to testing as much as I would like.
Small point of reference. I would move the clicked link condition below the opened email condition. Common sense tell us they have to open before they click, but many email servers scan links contained within emails as a part of spam determination and to prevent malware and thus triggers false clicks in stats. If you assign a point value to open email, and points to clicked, you may get a more accurate indication of the recipients interaction.
Hello @nomadik-1. I just found out about Mautic two days ago and just like you trying to jump out from Mailchimp. Any tip? Any advice?. Right now I´m trying to complete the installation and figuring out the Cron jobs stuff. By the way, I´m not a technical guy.
My apologies for not having responded long before now. i am blessed to have a dept. cohort who handles the backend setup and maintenance for our company’s Mautic instance. We have hired a few backend processes to a "Freelancer - with Mautic credentials.