How to handles bounces with gsuite and outlook SMTP?

Product Support
1

Your software
My Mautic version is: 3.02
My PHP version is:7.4

Your problem
I’m using Gsuite SMTP to send emails, but the documentation says something quite cryptic that this cant’ work over here:

“Some email services overwrite the return-path header with that of the account’s email (Gmail, Amazon SES). In these cases, IMAP bounce monitoring will not work.”

The question pertains to what should I input into the whole “Monitored Inbox Settings” section.

I need to send emails via Gsuite SMTP, so what should I input into “Monitored Inbox Settings” for Default Mailbox , Bounces and Unsubscribe requests ?

2020-10-05 10_46_38-Configuration _ Mautic
2020-10-05 10_46_38-Configuration _ Mautic1326×887 13.6 KB

2

If you’re just looking to send emails, this portion is not necessary. The section above this for SMTP settings is the only thing you need to set up to be able to send.

This section is more about monitoring bounced emails and unsubscribes using IMAP.