Mautic Community Forums

How To Install Mautic on a Shared Host

So I’m sure there’s a better than 50/50 chance that I’m overlooking it… or something… but I can’t figure out how to install Mautic on my shared hosting account at HostGator.



I only have access to cPanel so I’m not really sure how I would go about using composer to do the install.



I’ve uploaded the install zip and unzipped it into the folder I want to use… now what?



Thanks in advance for all help!



Thom

So I’m sure there’s a better than 50/50 chance that I’m overlooking it… or something… but I can’t figure out how to install Mautic on my shared hosting account at HostGator.

I only have access to cPanel so I’m not really sure how I would go about using composer to do the install.

I’ve uploaded the install zip and unzipped it into the folder I want to use… now what?

Thanks in advance for all help!

Thom

Hi, the question is if you’ve used production version which can be downloaded from https://www.mautic.org/download or development version which is available on https://github.com/mautic/mautic.

Development version requires Composer to download all dependencies (PHP libraries). Production version is built with all required dependencies so you don’t need Composer. I’d recommend to use the production version.

The installation process goes like this:

  1. Download the zip package from https://www.mautic.org/download
  2. Unzip the package locally.
  3. Upload all the files and folders to your web hosting.
  4. Open the URL where Mautic was uploaded in your browser.
  5. You should see Mautic installation wizard. Follow the steps.

Let me know where in the process you got stuck.

Hello,

I am using amazon EC2 and Bitnami stacks. I have uploaded the files and when i go to the domain holding it i’m getting the following message.

“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.”

has anyone installed this on amazon ec2? or a bitnami stack. any help would be great. Thank for your time as well.

Regards,
Kevin

Hi @kevinmarchese

Welcome to the forums. I would suggest creating a separate topic for your problem. For amazon EC2, which image are you using, I am kinda sure you are not meeting the dependency for mautic installation. Did you use composer (https://github.com/mautic/mautic) to complete the installation of all the dependencies ?

If you could share the screenshot or process you followed it would be easy to help.

Amazon and bitnami just like any other hosting, if you are able to see apache page running and your web server is properly configured mautic installation should be running fine.

Edit: I am just an end user trying to help, making separate thread is just a suggestion.

Hello guys,

i’m already installed mautic in my shared hosting, but i got this error page, its look like not supported environment

i don’t have any access to php.ini and i add script to htaccess for disable magic quotes gpc . but i got error “internal server error 500”

what i supposed to do? thanks

Hi @Ardzcoholic I’ve just tried mautic on hostgator shared acocunt and happened the same issue “500 Internal Server Error error”.

Have you already solved this issue? I’ll try again and again and I’ll let you know if I solve it.

They recommend us to upload the unzipped files, have you tried this way? Maybe that’s the problem. I didn’t that way. I uploaded the zip file via cpanel because I can’t upload the unzipped files thourght ftp(I’m not allowed do use ftp here in my workplace). Will try again later at home.

Keep in touch with that!

Actually I have just solve it. The problema is that there is a hidden file named “.htaccess”. Be sure this file is inside the mautic directory.

Hello Guys…A also have a Hostgator shared hosting account. My question is, is it enough to run mautic sucessfully without traffic problems? I mean, in my mind the mail server is whats need to me more robust in order to work on a great demand situations.

This will depend on how many records you are managing within Mautic. The biggest limiting factor on shared hosts will be the memory allotted to your account. You should be ok for most usages but you will want to monitor the memory still to be sure.

-David

hi @gleyvepascoa

yes, i am also already solved that issue,

thx anyway :slight_smile:

@escopecz if you don’t mind helping me. I’m am a bit new to this:

When I get to the step number 3 in the list of steps you listed (see quote in the bottom of the message) I get the following error:

403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.

I’m sure that the URL is correct because i’ve tested it placing a html file with some text and opening it, and it worked.

This is the paragraph you wrote with the steps:

[quote]The installation process goes like this:

Download the zip package from https://www.mautic.org/download
1- Unzip the package locally.
2- Upload all the files and folders to your web hosting.
3- Open the URL where Mautic was uploaded in your browser.
4- You should see Mautic installation wizard. Follow the steps.

Let me know where in the process you got stuck.[/quote]

Try to consult it with your web hosting provider. It doesn’t seem to be a Mautic issue. I asked Google about your error message and this was the first result: http://stackoverflow.com/questions/12893052/403-forbidden-access-is-denied-you-do-not-have-permission-to-view-this-direc

I followed your steps to upload to Hostgator. I want to connect Mautic to Sparkpost but the icon I see others have in the email plugin section isn’t there. I do see mailchimp and two others, but not Sparkpost. Where is the sparkpost icon?