I get the error message 500 "Internal Server Error"

Product Support
1

Your software
My Mautic version is: 3.1.1
My PHP version is: 7.3.x

Your problem
My problem is:
I get the error message 500 “Internal Server Error”

These errors are showing in the log:
[2020-10-02 10:37:39] mautic.ERROR: UPDATE CHECK: Could not fetch a release list: 403 (rate limit exceeded)
[2020-10-02 12:00:47] mautic.WARNING: PHP Warning - “continue 2” targeting switch is equivalent to “break 2”. Did you mean to use “continue 3”? - in file /home/digb/www/newsletter/app/bundles/ReportBundle/Builder/MauticReportBuilder.php - at line 437 {“file”:"/home/digb/www/newsletter/vendor/composer/…/…/app/bundles/ReportBundle/Builder/MauticReportBuilder.php"}
[2020-10-02 12:00:57] mautic.WARNING: PHP Warning - “continue 2” targeting switch is equivalent to “break 2”. Did you mean to use “continue 3”? - in file /home/digb/www/newsletter/app/bundles/ReportBundle/Builder/MauticReportBuilder.php - at line 437 {“file”:"/home/digb/www/newsletter/vendor/composer/…/…/app/bundles/ReportBundle/Builder/MauticReportBuilder.php"}
[2020-10-02 12:01:23] mautic.WARNING: PHP Warning - “continue 2” targeting switch is equivalent to “break 2”. Did you mean to use “continue 3”? - in file /home/digb/www/newsletter/app/bundles/ReportBundle/Builder/MauticReportBuilder.php - at line 437 {“file”:"/home/digb/www/newsletter/vendor/composer/…/…/app/bundles/ReportBundle/Builder/MauticReportBuilder.php"}
[2020-10-02 12:11:38] mautic.WARNING: PHP Warning - “continue 2” targeting switch is equivalent to “break 2”. Did you mean to use “continue 3”? - in file /home/digb/www/newsletter/app/bundles/ReportBundle/Builder/MauticReportBuilder.php - at line 437 {“file”:"/home/digb/www/newsletter/vendor/composer/…/…/app/bundles/ReportBundle/Builder/MauticReportBuilder.php"}
[2020-10-02 12:11:45] mautic.WARNING: PHP Warning - “continue 2” targeting switch is equivalent to “break 2”. Did you mean to use “continue 3”? - in file /home/digb/www/newsletter/app/bundles/ReportBundle/Builder/MauticReportBuilder.php - at line 437 {“file”:"/home/digb/www/newsletter/vendor/composer/…/…/app/bundles/ReportBundle/Builder/MauticReportBuilder.php"}
[2020-10-02 12:12:08] mautic.WARNING: PHP Warning - “continue 2” targeting switch is equivalent to “break 2”. Did you mean to use “continue 3”? - in file /home/digb/www/newsletter/app/bundles/ReportBundle/Builder/MauticReportBuilder.php - at line 437 {“file”:"/home/digb/www/newsletter/vendor/composer/…/…/app/bundles/ReportBundle/Builder/MauticReportBuilder.php"}

Steps I have tried to fix the problem:

2

Have you cleared cache? If not I would do that.
Check out the upgrade guide
Upgrade error guide

And bookmark this for future reference.

What where you doing when this error happened?

3

Hi,
Thank you so much for your help, it’s working now !

Hicham