Images exist but are not shown

[hcavet]

I’m having trouble inserting images into the email builder, they always appear broken. They exist on the server but it returns that they don’t exist. I don’t know what to do, if I refer to an external link it appears normally

There is another discussion that seems to help, but I don’t understand what was done, the other user’s answers do not appear

Images

Hi I’m having problems with no images in the builder showing, and they still don’t show on a live page. In the config general section ‘Relative path to the images directory,’ I had media/images. Mautic is in a subdirectory called email so I tried changing it to email/media/images but still does not work. I created a code view page Code: https://highestperforming.com/email/delete and the image is displayed as the relative path, if I then visit that path Code: https://highestperformi…

[joeyk]

Hi, this is an old thread.
Your problem is with relative path.
Can you plz share how your cronjobs look like - that would give us a hint.
Joey

[hcavet]

Hi

this is my cronjobs in momemt. I’m new in Mautic and i don’t understand many things to solv this problem

tks for help me

[joeyk]

Okay, your media folder by default should be here:

/var/www/html/mailmkt.grupomadero.com.br/mautic/media/images
If you go to your server, do you see images at this location?

if yes, then
In your images folder settings it should be:
media/images

[hcavet]

Yes, in this directory there are images and any uploads I do in the builder. When I try to inspect through the console with f12 it shows the example path mailmkt.grupomadero.com.br/index.php/media/images/teste.png, but if I put the same path without the index.php the image is shown

[joeyk]

What is your mautic path set as?
you can find it in config / general.

[hcavet]

Hi, I found the correct path in local.php, the site url was there and my address was stuck with the end …/index.php I removed it and everything worked.

TKS for help