Installation issue

Product Support
1

Hi this is weird. tried to install mautic and keep getting this



The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.



error log giving

[Tue Jun 09 17:11:36.364108 2015] [:error] [pid 65529] [client 139.0.123.88:52799] exception ‘RuntimeException’ with message ‘Unable to create the cache directory (/var/www/automation/app/cache/prod)n’ in /var/www/automation/app/bootstrap.php.cache:2587nStack trace:n#0 /var/www/automation/app/bootstrap.php.cache(2548): Symfony\Component\HttpKernel\Kernel->buildContainer()n#1 /var/www/automation/app/AppKernel.php(215): Symfony\Component\HttpKernel\Kernel->initializeContainer()n#2 /var/www/automation/app/AppKernel.php(74): AppKernel->boot()n#3 /var/www/automation/index.php(38): AppKernel->handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main}



anything I can check?

2

Hi this is weird. tried to install mautic and keep getting this

The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

error log giving
[Tue Jun 09 17:11:36.364108 2015] [:error] [pid 65529] [client 139.0.123.88:52799] exception ‘RuntimeException’ with message ‘Unable to create the cache directory (/var/www/automation/app/cache/prod)n’ in /var/www/automation/app/bootstrap.php.cache:2587nStack trace:n#0 /var/www/automation/app/bootstrap.php.cache(2548): Symfony\Component\HttpKernel\Kernel->buildContainer()n#1 /var/www/automation/app/AppKernel.php(215): Symfony\Component\HttpKernel\Kernel->initializeContainer()n#2 /var/www/automation/app/AppKernel.php(74): AppKernel->boot()n#3 /var/www/automation/index.php(38): AppKernel->handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main}

anything I can check?

3

app/cache is writable.

tried to delete app/cache/prod and hit again but still getting the same error

4

Hi Zamzam

It definitely appears to be complaining about that cache directory. What kind of server configuration are you running? What webserver? is php running FCGI mode? How are you determining that the cache directory is writable?

It appears your log file is writable so something obviously is working otherwise that couldn’t happen. We should be able to figure this out!

Chad

5

I am using apache, php 5.4 and not using FCGI.

The ls -l shows that the cache folder is writable. still couldnt figure out why