Hi all
After uploading the mautic files to the requisite folder on my Ubuntu Server (Digital Ocean), accessing the installation url gave me the following error:
“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.”
It’s a common error and I implemented various steps as mentioned online by many users. My server log was showing this error:
Code:
RuntimeException: Unable to create the cache directory (/srv/users/serverpilot/apps/mautic/public/app/cache/prod)
- in file /srv/users/serverpilot/apps/mautic/public/app/AppKernel.php - at line 535
After implementing various steps like changing file permissions via SSH, running commands to change owner to www-data, the only result I got was a change in the error displayed, which is as follows:
Code:
RuntimeException: Unable to write in the cache directory (/srv/users/serverpilot/apps/mautic/public/app/cache/prod)
- in file /srv/users/serverpilot/apps/mautic/public/app/AppKernel.php - at line 538
Please help me with this. I rebooted the server, cleared my cache but I'm still stuck here.
PS: I gave all the SSH commands (changing file permissions, ownership to www-data) while logged in as Root in the console. Is that a problem?